The implementation of a digital collaboration platform like eXo Platform is a vector of many changes. Because of its open and conversational nature, it is the Enterprise Social Network (ESN) component that is still causing the most concern. Thus, we are frequently asked to show how to prevent the collaborative tool from quickly becoming a hotbed of stormy and inappropriate discussions that would undermine the serenity of the company.
Obviously, the transformative nature of a digital collaboration platform requires learning and will change habits by offering everyone an often unprecedented digital megaphone.
Here is a compilation of the capabilities available to moderators and administrators in eXo Platform that allow them to moderate discussions.
Our customers are quickly reassured that eXo Platform allows community managers to easily moderate any publication by simply clicking a delete button.
In this way, any message or comment deemed undesirable can be permanently deleted very simply. It should be noted that each message author can delete his or her own messages.
Originally designed to work like any other public internet discussion board, the Forum app has the most advanced moderation features.
When an individual behaves inappropriately on several occasions, moderators have the option to ban him:
The banned user will temporarily be unable to publish any more messages.
Finally, in extreme cases, an administrator can disable a user’s account:
The user whose account has been suspended cannot connect at all to eXo Platform.
One can also act proactively by indicating certain forbidden keywords. This can be useful for inappropriate language or for sensitive or controversial themes.
Messages containing censored words will automatically be hidden and submitted to moderators.
For particularly sensitive topics, it is even possible to sift through all the conversations. On each discussion forum, it is possible to activate the pre-moderation option.
This will have the effect of submitting any new message for the approval of a moderator before it becomes visible to all users.
As you can see, the means to moderate are varied and suitable for many situations. But still it is necessary to know how to use them well. Indeed, excessive reliance on moderation can be counterproductive and undermine the will to contribute that feeds the virtuous mechanics of a collaborative platform like eXo Platform.
This is why in its default setting (which can of course be customized), eXo Platform promotes openness and transparency above all. For example, pre-moderation must be enabled specifically on forums, and the creation of collaborative spaces is left open to all users. Within these spaces, all members have the same rights to create and view all content. These settings are designed to facilitate sharing and exchange and to free initiatives.
In a future article, we will present some tips and good practices of moderation for organizations that are starting or preparing to dive into digital collaboration.