{"id":10751,"date":"2016-04-06T10:00:59","date_gmt":"2016-04-06T08:00:59","guid":{"rendered":"\/blog\/?p=10751"},"modified":"2025-01-15T14:46:40","modified_gmt":"2025-01-15T13:46:40","slug":"limpact-de-la-communication-interne-sur-la-satisfaction-du-client","status":"publish","type":"post","link":"https:\/\/www.exoplatform.com\/blog\/fr\/limpact-de-la-communication-interne-sur-la-satisfaction-du-client\/","title":{"rendered":"L&#8217;Impact de la Communication Interne sur la Satisfaction du Client"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10751\" class=\"elementor elementor-10751\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-153d130 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"153d130\" data-element_type=\"section\" id=\"sec-image-title\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-a689c34\" data-id=\"a689c34\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb1156b elementor-align-left elementor-widget elementor-widget-post-info\" data-id=\"eb1156b\" data-element_type=\"widget\" id=\"author-time\" data-widget_type=\"post-info.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/www.exoplatform.com\/blog\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\"><link rel=\"stylesheet\" href=\"https:\/\/www.exoplatform.com\/blog\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-theme-elements.min.css\">\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a070ed2 elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-custom\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"bsf-rt-reading-time\"><span class=\"bsf-rt-display-label\" prefix=\"Reading Time\">\n\t\t<\/span> <span class=\"bsf-rt-display-time\" reading_time=\"21\"><\/span> \n\t\t<span class=\"bsf-rt-display-postfix\" postfix=\"min\"><\/span><\/span>\n\t\t  \n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-c638fde elementor-inline-item\" itemprop=\"author\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.exoplatform.com\/blog\/author\/veronika_mazour\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-author\">\n\t\t\t\t\t\t\t\t\t\tVeronika Mazour\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-f24db26 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-calendar\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\tavril 6, 2016\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-a4aac7d undertitle elementor-widget elementor-widget-heading\" data-id=\"a4aac7d\" data-element_type=\"widget\" id=\"bigtitle\" data-widget_type=\"heading.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t<style>\/*! elementor - v3.13.2 - 11-05-2023 *\/\r\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">L\u2019Impact de la Communication Interne sur la Satisfaction du Client\n<\/h1>\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6f08a04 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6f08a04\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t<style>\/*! elementor - v3.13.2 - 11-05-2023 *\/\r\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#0c0d0e;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text .elementor-divider-separator{align-items:center}.elementor-widget-divider--view-line_icon .elementor-divider-separator:after,.elementor-widget-divider--view-line_icon .elementor-divider-separator:before,.elementor-widget-divider--view-line_text .elementor-divider-separator:after,.elementor-widget-divider--view-line_text .elementor-divider-separator:before{display:block;content:\"\";border-bottom:0;flex-grow:1;border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--element-align-left .elementor-divider .elementor-divider-separator>.elementor-divider__svg:first-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-left .elementor-divider-separator:before{content:none}.elementor-widget-divider--element-align-left .elementor-divider__element{margin-left:0}.elementor-widget-divider--element-align-right .elementor-divider .elementor-divider-separator>.elementor-divider__svg:last-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-right .elementor-divider-separator:after{content:none}.elementor-widget-divider--element-align-right .elementor-divider__element{margin-right:0}.elementor-widget-divider:not(.elementor-widget-divider--view-line_text):not(.elementor-widget-divider--view-line_icon) .elementor-divider-separator{border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\r\n\t\t\t<span class=\"elementor-divider-separator\">\r\n\t\t\t\t\t\t<\/span>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-da7d222 elementor-widget elementor-widget-text-editor\" data-id=\"da7d222\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t<style>\/*! elementor - v3.13.2 - 11-05-2023 *\/\r\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>La satisfaction du client<\/strong> se traduit par une augmentation des revenus. Presque chaque entreprise pr\u00e9tend \u00eatre au service du client, que le \u201cclient est roi\u201d etc.<\/p>\n&nbsp;\n<p>Presque chaque entreprise a, au moins, une \u00e9quipe dont l\u2019appellation comporte le mot \u201dclient\u201d : \u201cService Client\u201d, \u201c<strong>Satisfaction Client<\/strong>\u201d, \u201cRelations Client\u201d etc.<\/p>\n&nbsp;\n<p>Mais que signifie vraiment \u00eatre \u201ccentr\u00e9 client\u201d ? Comment est-ce qu\u2019une organisation peut atteindre cet objectif ?<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-1ec05fa\" data-id=\"1ec05fa\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec254eb elementor-widget elementor-widget-image\" data-id=\"ec254eb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t<style>\/*! elementor - v3.13.2 - 11-05-2023 *\/\r\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/elementor\/thumbs\/BannerFrenchBP-q0egjhloeyxq3sujt2qxny49fd84mv0xclyau4zgqw.jpg\" title=\"BannerFrenchBP\" alt=\"BannerFrenchBP\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e119f27 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e119f27\" data-element_type=\"section\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f28169d\" data-id=\"f28169d\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element 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21-11-2022 *\/\n.elementor-widget-table-of-contents .elementor-toc__header-title{color:var(--header-color)}.elementor-widget-table-of-contents.elementor-toc--collapsed .elementor-toc__toggle-button--collapse,.elementor-widget-table-of-contents:not(.elementor-toc--collapsed) .elementor-toc__toggle-button--expand{display:none}.elementor-widget-table-of-contents .elementor-widget-container{min-height:var(--box-min-height);border:var(--box-border-width,1px) solid var(--box-border-color,#a4afb7);border-radius:var(--box-border-radius,3px);background-color:var(--box-background-color);-webkit-transition:min-height .4s;-o-transition:min-height .4s;transition:min-height 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.elementor-toc__list-wrapper{margin-top:.5em;margin-left:var(--nested-list-indent,1em)}.elementor-toc__list-item-text:hover{color:var(--item-text-hover-color);-webkit-text-decoration:var(--item-text-hover-decoration);text-decoration:var(--item-text-hover-decoration)}.elementor-toc__list-item-text.elementor-item-active{color:var(--item-text-active-color);-webkit-text-decoration:var(--item-text-active-decoration);text-decoration:var(--item-text-active-decoration)}.elementor-toc__list-item-text-wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.elementor-toc__list-item-text-wrapper:before,.elementor-toc__list-item-text-wrapper i{margin-right:8px;color:var(--marker-color)}.elementor-toc__list-item-text-wrapper svg{margin-right:8px;fill:var(--marker-color);height:var(--marker-size,.5em);width:var(--marker-size,.5em)}.elementor-toc__list-item-text-wrapper i{font-size:var(--marker-size,.5em)}.elementor-toc__list-item-text-wrapper:before{font-size:var(--marker-size,1em)}.elementor-toc--content-ellipsis .elementor-toc__list-item-text{white-space:nowrap;overflow:hidden;-o-text-overflow:ellipsis;text-overflow:ellipsis}.elementor-toc__list-items--collapsible>.elementor-toc__list-wrapper>.elementor-toc__list-item>.elementor-toc__list-wrapper{display:none}.elementor-toc__heading-anchor{position:absolute}.elementor-toc__body .elementor-toc__list-item-text{color:var(--item-text-color);-webkit-text-decoration:var(--item-text-decoration);text-decoration:var(--item-text-decoration)}.elementor-toc__body .elementor-toc__list-item-text:hover{color:var(--item-text-hover-color);-webkit-text-decoration:var(--item-text-hover-decoration);text-decoration:var(--item-text-hover-decoration)}.elementor-toc__body .elementor-toc__list-item-text.elementor-item-active{color:var(--item-text-active-color);-webkit-text-decoration:var(--item-text-active-decoration);text-decoration:var(--item-text-active-decoration)}ol.elementor-toc__list-wrapper{counter-reset:item}ol.elementor-toc__list-wrapper .elementor-toc__list-item{counter-increment:item}ol.elementor-toc__list-wrapper .elementor-toc__list-item-text-wrapper:before{content:counters(item,\".\") \". \"}<\/style>\t\t<div class=\"elementor-toc__header\">\n\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\t<p>Table des mati\u00e8res<\/p>\t\t\t<\/h4>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b09e544\" data-id=\"b09e544\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-029843a myheader1 elementor-widget elementor-widget-heading\" data-id=\"029843a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Communications : Il s\u2019agit toujours d\u2019argent \u2026<\/h2>\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-a73a1c2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a73a1c2\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t<div class=\"elementor-divider\">\r\n\t\t\t<span class=\"elementor-divider-separator\">\r\n\t\t\t\t\t\t<\/span>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-b1e74d9 elementor-widget elementor-widget-text-editor\" data-id=\"b1e74d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t<p>L\u2019enqu\u00eate annuelle de Towers Watson sur <strong>l&#8217;impact de la communication interne sur la relation client\u00e8le<\/strong> a soulign\u00e9, \u00e0 maintes reprises, une \u00e9troite corr\u00e9lation entre les <strong><a style=\"color: #2f5e92; text-decoration: underline;\" href=\"https:\/\/www.exoplatform.com\/blog\/fr\/communication-interne-et-externe\/\" title=\"communication interne\" target=\"_blank\" rel=\"noopener\"><u>communications internes<\/u><\/a><\/strong> et les r\u00e9sultats financiers. En effet, selon cette m\u00eame \u00e9tude, les entreprises dont la communication est tr\u00e8s efficace ont eu un <a style=\"color: #2f5e92; text-decoration: underline;\" href=\"https:\/\/www.exoplatform.com\/blog\/fr\/investissement-les-raisons-de-choisir-un-intranet-social\/\" target=\"_blank\" rel=\"noopener\"><strong><u>rendement total pour les actionnaires sup\u00e9rieurs de 47%<\/u><\/strong><\/a> \u00e0 ceux des entreprises qui communiquent le moins efficacement.<\/p>\n&nbsp;\n<p>Plusieurs \u00e9tudes traitent de la relation entre l\u2019<strong><a style=\"color: #2f5e92; text-decoration: underline;\" href=\"https:\/\/www.exoplatform.com\/blog\/fr\/implication-au-travail\/\" target=\"_blank\" rel=\"noopener\" title=\"engagement des employ\u00e9s\"><strong><u>engagement des employ\u00e9s<\/u><\/strong><\/a><\/strong> et la <strong>satisfaction client<\/strong>. Une corr\u00e9lation claire a \u00e9t\u00e9 mesur\u00e9e dans l\u2019industrie du commerce de d\u00e9tail, pour ne citer que cet exemple.<\/p>\n&nbsp;\n<p>En 2012, le <em>Journal of Occupational and Organizational Psychology<\/em> a publi\u00e9 une \u00e9tude d\u00e9montrant bien plus qu\u2019une corr\u00e9lation. Il s\u2019agit d\u2019une relation de <strong>cause \u00e0 effet<\/strong> entre l\u2019engagement des employ\u00e9s et le rendement des unit\u00e9s d\u2019exploitation, exprim\u00e9 via des indicateurs financiers et de satisfaction de la client\u00e8le.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-0e57b55 myheader1 elementor-widget elementor-widget-heading\" data-id=\"0e57b55\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. La communication avec les employ\u00e9s stimule leur engagement<\/h2>\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-2f1c1eb elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2f1c1eb\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t<div class=\"elementor-divider\">\r\n\t\t\t<span class=\"elementor-divider-separator\">\r\n\t\t\t\t\t\t<\/span>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-714cb40 elementor-widget elementor-widget-text-editor\" data-id=\"714cb40\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t<p>Malgr\u00e9 ce qui se d\u00e9cide depuis la tour d\u2019ivoire de la direction, les employ\u00e9s se trouvent en premi\u00e8re ligne dans l\u2019interaction avec les clients. Ils sont le visage et la voix de l\u2019entreprise.<\/p>\n<p>\u00a0<\/p>\n<p>Il n\u2019y a pas de contr\u00f4le possible sur ce que chaque employ\u00e9 dit ou fait sur le terrain. Et c\u2019est pour cette m\u00eame raison que la culture d\u2019entreprise ainsi que la <strong><a style=\"color: #2f5e92; text-decoration: underline;\" title=\"communication interne\" href=\"https:\/\/www.exoplatform.com\/blog\/fr\/communication-interne-entreprise\/\" target=\"_blank\" rel=\"noopener\"><u>communication interne<\/u><\/a><\/strong> sont si cruciales.<\/p>\n<p>\u00a0<\/p>\n<p>Une <strong>culture d\u2019entreprise<\/strong> et une <strong>communication interne fortes<\/strong> alignent certains m\u00e9tiers sur les objectifs de l\u2019entreprise, transmettent les valeurs et le message de l\u2019entreprise, engagent et motivent les employ\u00e9s !<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c826a5 dow3-cl elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c826a5\" data-element_type=\"section\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-02aff50\" data-id=\"02aff50\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap\">\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-71916cb\" data-id=\"71916cb\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2fcda0b elementor-cta--skin-cover elementor-cta--valign-middle elementor-widget elementor-widget-call-to-action\" data-id=\"2fcda0b\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/www.exoplatform.com\/blog\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-call-to-action.min.css\">\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2022\/12\/engagement-collab-cta.png);\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t<div class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">Boostez l'engagement de vos collaborateurs <br>\u00e0 travers nos solutions de <br>communication interne<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-md\" href=\"https:\/\/www.exoplatform.com\/fr\/engagement-collaborateur\/?utm_source=BlogEn&#038;utm_medium=Blog&#038;utm_campaign=Content&#038;utm_content=cta\">\n\t\t\t\t\t\tEn savoir plus\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-73087df elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"73087df\" data-element_type=\"section\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-29b7a85\" data-id=\"29b7a85\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap\">\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dee3305\" data-id=\"dee3305\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-573db8a myheader1 elementor-widget elementor-widget-heading\" data-id=\"573db8a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. L\u2019identit\u00e9 \u201ccentr\u00e9 client\u201d : le grand d\u00e9fi pour les communications internes\n<\/h2>\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-ad6d7df elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ad6d7df\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t<div class=\"elementor-divider\">\r\n\t\t\t<span class=\"elementor-divider-separator\">\r\n\t\t\t\t\t\t<\/span>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-580dbea elementor-widget elementor-widget-text-editor\" data-id=\"580dbea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t<p>Une \u00e9quipe de vente redoutable et un service client\u00e8le fantastique sont la premi\u00e8re \u00e9tape, mais une organisation vraiment centr\u00e9e client ne repose pas seulement sur une premi\u00e8re ligne engag\u00e9e.<\/p>\n&nbsp;\n<p>Une organisation centr\u00e9e client prend toutes ses d\u00e9cisions en rapport aux retours clients pour la satisfaction clients. Le service client\u00e8le doit devenir le souci et l\u2019unique pr\u00e9occupation de tout le monde, depuis la premi\u00e8re ligne jusqu\u2019\u00e0 la toute derni\u00e8re !<\/p>\n&nbsp;\n<p>Comment pouvez-vous garantir que l\u2019innovation est men\u00e9e par les besoins et les demandes des clients plut\u00f4t que par un agenda interne ?\nComment pouvez-vous garantir que les points centr\u00e9s clients sont plac\u00e9s en haute priorit\u00e9 dans la cr\u00e9ation des produits ?\nComment pouvez vous assurer que la gestion financi\u00e8re alloue un budget et des ressources pour les initiatives cl\u00e9s centr\u00e9es clients ?\nPourquoi l\u2019\u00e9quipe de vente devrait suivre le cycle d\u2019achats de l\u2019acheteur plut\u00f4t que de pousser l\u2019acheteur dans leur cycle de ventes ?\nQuelle est la bonne direction strat\u00e9gique \u00e0 la lumi\u00e8re de la r\u00e9ussite de votre client ?<\/p>\n&nbsp;\n<p>Toutes les r\u00e9ponses \u00e0 ces questions sont obtenues en assurant le libre cheminement de l\u2019information. Des employ\u00e9s en contact avec les clients aux autres branches de l\u2019organisation, et \u00e0 travers des unit\u00e9s op\u00e9rationnelles, des diff\u00e9rentes localisations et les hi\u00e9rarchies, l\u2019information doit passer.\nCela parait simple sur le papier &#8230; Mais en r\u00e9alit\u00e9, il s\u2019agit d\u2019un \u00e9norme d\u00e9fi, n\u00e9c\u00e9ssitant une vraie <strong>transformation de la culture interne de votre entreprise<\/strong>.\nLa profonde transformation des organisations est aujourd\u2019hui le <strong>d\u00e9fi des communications internes<\/strong>.\nComment les <strong>communications internes am\u00e9liorent la satisfaction de vos clients<\/strong> ?<\/p>\n&nbsp;\n<ul style=\"list-style: disc; margin-left: 20px!important;\">\n \t<li>Assurez-vous que vos employ\u00e9s communiquent sur les valeurs et objectifs de l\u2019entreprise.<\/li>\n \t<li>Assurez-vous que chaque employ\u00e9 comprend son r\u00f4le dans la r\u00e9alisation des objectifs de l\u2019entreprise.<\/li>\n \t<li>Garantissez la circulation de l\u2019information de \u201chaut en bas\u201d, de \u201cbas en haut\u201d et \u00e0 travers les postes et les sites vari\u00e9s.<\/li>\n \t<li>Mettez en place un partage des connaissances proactif, cr\u00e9ant un climat o\u00f9 le <strong>partage des connaissances<\/strong> est promu et encourag\u00e9.<\/li>\n \t<li>Capitalisez sur la technologie : un <a style=\"color: #2f5e92; text-decoration: underline;\" href=\"https:\/\/www.exoplatform.com\/blog\/fr\/intranet\/\" target=\"_blank\" title=\"intranet\" rel=\"noopener\"><strong><u>intranet efficace<\/u><\/strong><\/a> stimule les <strong>communications internes<\/strong>, la gestion des connaissances et la <strong><a style=\"color: #2f5e92; text-decoration: underline;\" href=\"https:\/\/www.exoplatform.com\/blog\/fr\/collaboration\/\" target=\"_blank\" title=\"collaboration\" rel=\"noopener\"><u>collaboration<\/u><\/a><\/strong>.<\/li>\n<\/ul>\n&nbsp;\n<p>Beaucoup d\u2019entreprises pensent qu\u2019elles sont <strong>centr\u00e9es client<\/strong>, mais peu le sont vraiment. N\u00e9anmoins, \u00e0 travers des communications internes efficaces et en utilisant les bons outils informatiques, vous pouvez assurer \u00e0 votre entreprise un avantage comp\u00e9titif majeur.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e023b11 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e023b11\" data-element_type=\"section\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-42edf8a suppblock\" data-id=\"42edf8a\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9a81e87 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9a81e87\" data-element_type=\"section\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5e05bd0\" data-id=\"5e05bd0\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap\">\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-07dafb8\" data-id=\"07dafb8\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e5c5617 elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e5c5617\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-c985325\" data-id=\"c985325\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e4c7ea elementor-widget elementor-widget-image\" data-id=\"7e4c7ea\" data-element_type=\"widget\" data-widget_type=\"image.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"212\" src=\"https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2022\/12\/experience-collaborateur-cta-pdf.png\" class=\"attachment-large size-large wp-image-40443\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2022\/12\/experience-collaborateur-cta-pdf.png 150w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2022\/12\/experience-collaborateur-cta-pdf-93x131.png 93w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2022\/12\/experience-collaborateur-cta-pdf-64x90.png 64w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2022\/12\/experience-collaborateur-cta-pdf-21x30.png 21w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-dc08b8d buttonright\" data-id=\"dc08b8d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65754d8 elementor-widget elementor-widget-image\" data-id=\"65754d8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"207\" height=\"34\" src=\"https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2022\/12\/white-1.jpg\" class=\"attachment-large size-large wp-image-38144\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2022\/12\/white-1.jpg 207w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2022\/12\/white-1-200x33.jpg 200w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2022\/12\/white-1-100x16.jpg 100w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2022\/12\/white-1-70x11.jpg 70w\" sizes=\"(max-width: 207px) 100vw, 207px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-c8044ae elementor-widget elementor-widget-heading\" data-id=\"c8044ae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Livre Blanc<\/h6>\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-cd6518c elementor-widget elementor-widget-text-editor\" data-id=\"cd6518c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\tExp\u00e9rience\nCollaborateur\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-e1fb71c buttonright\" data-id=\"e1fb71c\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6392269 elementor-widget elementor-widget-text-editor\" data-id=\"6392269\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t<p>Parler d\u2019exp\u00e9rience collaborateur, c\u2019est l\u2019assurance de pouvoir r\u00e9diger pour \u00eatre dans<br \/>l\u2019air du temps et dans lequel on trouvera \u00e0 peu pr\u00e8s tout ce qu\u2019on veut.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-fa6c34f elementor-align-center elementor-widget elementor-widget-button\" data-id=\"fa6c34f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\r\n\t\t\t<a href=\"https:\/\/www.exoplatform.com\/fr\/livre-blanc-experience-collaborateur\/?utm_source=BlogEn&#038;utm_medium=Blog&#038;utm_campaign=Content&#038;utm_content=cta\" class=\"elementor-button-link elementor-button elementor-size-md\" role=\"button\">\r\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\r\n\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9charger<\/span>\r\n\t\t<\/span>\r\n\t\t\t\t\t<\/a>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e170624 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e170624\" data-element_type=\"section\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1d25d01 suppblock\" data-id=\"1d25d01\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap\">\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bc12d28 faq-cl\" data-id=\"bc12d28\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb3c943 faq-id elementor-widget elementor-widget-heading\" data-id=\"bb3c943\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h3>\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-eeaa88c elementor-widget elementor-widget-accordion\" data-id=\"eeaa88c\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t<style>\/*! elementor - v3.13.2 - 11-05-2023 *\/\r\n.elementor-accordion{text-align:left}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-accordion\" role=\"tablist\">\r\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\r\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2501\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-2501\" aria-expanded=\"false\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\"><\/a>\r\n\t\t\t\t\t<\/h6>\r\n\t\t\t\t\t<div id=\"elementor-tab-content-2501\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2501\"><p>Vous trouverez ici les questions les plus fr\u00e9quemment pos\u00e9es sur la <strong>communication interne<\/strong>, avec toutes les r\u00e9ponses en un seul endroit.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\r\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2502\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-2502\" aria-expanded=\"false\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Comment d\u00e9finir la communication interne ?<\/a>\r\n\t\t\t\t\t<\/h6>\r\n\t\t\t\t\t<div id=\"elementor-tab-content-2502\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2502\"><p><strong>La communication interne<\/strong> apporte une certaine stabilit\u00e9 au sein des \u00e9quipes, am\u00e9liore l&#8217;engagement et l&#8217;efficacit\u00e9 et f\u00e9d\u00e8re les \u00e9quipes en capitalisant sur des valeurs et objectifs communs. Elle peut \u00eatre <strong>verticale <\/strong>(quand elle se fait entre les employ\u00e9s \u00e0 diff\u00e9rents niveaux hi\u00e9rarchiques notamment vers le bas (des dirigeants aux employ\u00e9s) ou vers le haut (des employ\u00e9s aux dirigeants)) ou<strong> horizontale<\/strong> (lorsqu&#8217;elle&nbsp; se fait entre des collaborateurs \u00e0 un m\u00eame niveau hi\u00e9rarchique)<\/p>\n&nbsp;\n<p>\u279d <a style=\"color: #2f5e92; text-decoration: underline;\" href=\"https:\/\/www.exoplatform.com\/blog\/fr\/communication-interne-et-externe\/#definition-communication-interne\">Trouvez la d\u00e9finition simple et compl\u00e8te de la communication interne d&#8217;une entreprise.<\/a><\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\r\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2503\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-2503\" aria-expanded=\"false\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Quel est l'impact de la communication interne sur la relation client\u00e8le ?<\/a>\r\n\t\t\t\t\t<\/h6>\r\n\t\t\t\t\t<div id=\"elementor-tab-content-2503\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2503\"><ol style=\"list-style: dis; margin-left: 20px!important;\">\n \t<li>Communications : Il s\u2019agit toujours d\u2019argent \u2026<\/li>\n \t<li>La communication avec les employ\u00e9s stimule leur engagement<\/li>\n \t<li>L\u2019identit\u00e9 \u201ccentr\u00e9 client\u201d : le grand d\u00e9fi pour les communications internes<\/li>\n<\/ol>\n&nbsp;\n<p>\u279d <a style=\"color: #2f5e92; text-decoration: underline;\" href=\"https:\/\/www.exoplatform.com\/blog\/fr\/limpact-de-la-communication-interne-sur-la-satisfaction-du-client\/\">D\u00e9couvrez l&#8217;impact de la communication interne sur la satisfaction du client.<\/a><\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\r\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2504\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-2504\" aria-expanded=\"false\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Comment les communications internes am\u00e9liorent la satisfaction de vos clients ?<\/a>\r\n\t\t\t\t\t<\/h6>\r\n\t\t\t\t\t<div id=\"elementor-tab-content-2504\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2504\"><ul style=\"list-style: disc; margin-left: 20px!important;\">\n \t<li>Assurez-vous que vos employ\u00e9s communiquent sur les valeurs et objectifs de l\u2019entreprise.<\/li>\n \t<li>Assurez-vous que chaque employ\u00e9 comprend son r\u00f4le dans la r\u00e9alisation des objectifs de l\u2019entreprise.<\/li>\n \t<li>Garantissez la circulation de l\u2019information de \u201chaut en bas\u201d, de \u201cbas en haut\u201d et \u00e0 travers les postes et les sites vari\u00e9s.<\/li>\n \t<li>Mettez en place un partage des connaissances proactif, cr\u00e9ant un climat o\u00f9 le partage des connaissances est promu et encourag\u00e9.<\/li>\n \t<li>Capitalisez sur la technologie : un intranet efficace stimule les communications internes, la gestion des connaissances et la collaboration.<\/li>\n<\/ul>\n&nbsp;\n<p>\u279d <a style=\"color: #2f5e92; text-decoration: underline;\" href=\"https:\/\/www.exoplatform.com\/blog\/fr\/limpact-de-la-communication-interne-sur-la-satisfaction-du-client\/\">D\u00e9couvrez comment les communications internes am\u00e9liorent la satisfaction de vos clients<\/a><\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Vous trouverez ici les questions les plus fr\\u00e9quemment pos\\u00e9es sur la <strong>communication interne<\\\/strong>, avec toutes les r\\u00e9ponses en un seul endroit.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Comment d\\u00e9finir la communication interne ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>La communication interne<\\\/strong> apporte une certaine stabilit\\u00e9 au sein des \\u00e9quipes, am\\u00e9liore l&#8217;engagement et l&#8217;efficacit\\u00e9 et f\\u00e9d\\u00e8re les \\u00e9quipes en capitalisant sur des valeurs et objectifs communs. Elle peut \\u00eatre <strong>verticale <\\\/strong>(quand elle se fait entre les employ\\u00e9s \\u00e0 diff\\u00e9rents niveaux hi\\u00e9rarchiques notamment vers le bas (des dirigeants aux employ\\u00e9s) ou vers le haut (des employ\\u00e9s aux dirigeants)) ou<strong> horizontale<\\\/strong> (lorsqu&#8217;elle&nbsp; se fait entre des collaborateurs \\u00e0 un m\\u00eame niveau hi\\u00e9rarchique)<\\\/p>\\n&nbsp;\\n<p>\\u279d <a style=\\\"color: #2f5e92; text-decoration: underline;\\\" href=\\\"https:\\\/\\\/www.exoplatform.com\\\/blog\\\/fr\\\/communication-interne-et-externe\\\/#definition-communication-interne\\\">Trouvez la d\\u00e9finition simple et compl\\u00e8te de la communication interne d&#8217;une entreprise.<\\\/a><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Quel est l'impact de la communication interne sur la relation client\\u00e8le ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ol style=\\\"list-style: dis; margin-left: 20px!important;\\\">\\n \\t<li>Communications : Il s\\u2019agit toujours d\\u2019argent \\u2026<\\\/li>\\n \\t<li>La communication avec les employ\\u00e9s stimule leur engagement<\\\/li>\\n \\t<li>L\\u2019identit\\u00e9 \\u201ccentr\\u00e9 client\\u201d : le grand d\\u00e9fi pour les communications internes<\\\/li>\\n<\\\/ol>\\n&nbsp;\\n<p>\\u279d <a style=\\\"color: #2f5e92; text-decoration: underline;\\\" href=\\\"https:\\\/\\\/www.exoplatform.com\\\/blog\\\/fr\\\/limpact-de-la-communication-interne-sur-la-satisfaction-du-client\\\/\\\">D\\u00e9couvrez l&#8217;impact de la communication interne sur la satisfaction du client.<\\\/a><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Comment les communications internes am\\u00e9liorent la satisfaction de vos clients ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul style=\\\"list-style: disc; margin-left: 20px!important;\\\">\\n \\t<li>Assurez-vous que vos employ\\u00e9s communiquent sur les valeurs et objectifs de l\\u2019entreprise.<\\\/li>\\n \\t<li>Assurez-vous que chaque employ\\u00e9 comprend son r\\u00f4le dans la r\\u00e9alisation des objectifs de l\\u2019entreprise.<\\\/li>\\n \\t<li>Garantissez la circulation de l\\u2019information de \\u201chaut en bas\\u201d, de \\u201cbas en haut\\u201d et \\u00e0 travers les postes et les sites vari\\u00e9s.<\\\/li>\\n \\t<li>Mettez en place un partage des connaissances proactif, cr\\u00e9ant un climat o\\u00f9 le partage des connaissances est promu et encourag\\u00e9.<\\\/li>\\n \\t<li>Capitalisez sur la technologie : un intranet efficace stimule les communications internes, la gestion des connaissances et la collaboration.<\\\/li>\\n<\\\/ul>\\n&nbsp;\\n<p>\\u279d <a style=\\\"color: #2f5e92; text-decoration: underline;\\\" href=\\\"https:\\\/\\\/www.exoplatform.com\\\/blog\\\/fr\\\/limpact-de-la-communication-interne-sur-la-satisfaction-du-client\\\/\\\">D\\u00e9couvrez comment les communications internes am\\u00e9liorent la satisfaction de vos clients<\\\/a><\\\/p>\"}}]}<\/script>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fc17137 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc17137\" data-element_type=\"section\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9731345\" data-id=\"9731345\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-873105d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"873105d\" data-element_type=\"section\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2208766\" data-id=\"2208766\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12457d6 elementor-align-left tags_class_element elementor-widget elementor-widget-post-info\" data-id=\"12457d6\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-4f61546\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-tags\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t<span class=\"elementor-post-info__item-prefix\">Tags:<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<a href=\"https:\/\/www.exoplatform.com\/blog\/fr\/engagement-collaborateur\/\" class=\"elementor-post-info__terms-list-item\">Engagement collaborateur<\/a>, <a href=\"https:\/\/www.exoplatform.com\/blog\/fr\/collaboration-fr\/\" class=\"elementor-post-info__terms-list-item\">Collaboration<\/a>, <a href=\"https:\/\/www.exoplatform.com\/blog\/fr\/communication-interne\/\" class=\"elementor-post-info__terms-list-item\">Communication interne<\/a>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-105f90f\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-custom\">\n\t\t\t\t\t\t\t\t\t\t&nbsp;\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-af7f653\" data-id=\"af7f653\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-79d3f98 elementor-widget elementor-widget-shortcode\" data-id=\"79d3f98\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t<div class=\"elementor-shortcode\">\n\n<div class=\"kk-star-ratings kksr-shortcode\"\n    data-payload='{&quot;id&quot;:&quot;10751&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;shortcode&quot;,&quot;align&quot;:&quot;&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;3&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;valign&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;5\\\/5 - (3 votes)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;width&quot;:&quot;142.5&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 142.5px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            5\/5 - (3 votes)    <\/div>\n    <\/div>\n<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b38fb7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b38fb7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-41212d0\" data-id=\"41212d0\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51c7e05 elementor-widget__width-inherit elementor-widget elementor-widget-testimonial\" data-id=\"51c7e05\" data-element_type=\"widget\" data-widget_type=\"testimonial.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t<style>\/*! elementor - v3.13.2 - 11-05-2023 *\/\r\n.elementor-testimonial-wrapper{overflow:hidden;text-align:center}.elementor-testimonial-wrapper .elementor-testimonial-content{font-size:1.3em;margin-bottom:20px}.elementor-testimonial-wrapper .elementor-testimonial-name{line-height:1.5;display:block}.elementor-testimonial-wrapper .elementor-testimonial-job{font-size:.85em;display:block}.elementor-testimonial-wrapper .elementor-testimonial-meta{width:100%;line-height:1}.elementor-testimonial-wrapper .elementor-testimonial-meta-inner{display:inline-block}.elementor-testimonial-wrapper .elementor-testimonial-meta .elementor-testimonial-details,.elementor-testimonial-wrapper .elementor-testimonial-meta .elementor-testimonial-image{display:table-cell;vertical-align:middle}.elementor-testimonial-wrapper .elementor-testimonial-meta .elementor-testimonial-image img{width:60px;height:60px;border-radius:50%;-o-object-fit:cover;object-fit:cover;max-width:none}.elementor-testimonial-wrapper .elementor-testimonial-meta.elementor-testimonial-image-position-aside .elementor-testimonial-image{padding-right:15px}.elementor-testimonial-wrapper .elementor-testimonial-meta.elementor-testimonial-image-position-aside .elementor-testimonial-details{text-align:left}.elementor-testimonial-wrapper .elementor-testimonial-meta.elementor-testimonial-image-position-top .elementor-testimonial-details,.elementor-testimonial-wrapper .elementor-testimonial-meta.elementor-testimonial-image-position-top .elementor-testimonial-image{display:block}.elementor-testimonial-wrapper .elementor-testimonial-meta.elementor-testimonial-image-position-top .elementor-testimonial-image{margin-bottom:20px}<\/style>\t\t<div class=\"elementor-testimonial-wrapper\">\r\n\t\t\t\r\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta elementor-has-image elementor-testimonial-image-position-top\">\r\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-image\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.exoplatform.com\/blog\/author\/veronika_mazour\/\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/secure.gravatar.com\/avatar\/40ba3f53089b4f212d954f2a3d6256db?s=96&amp;d=mm&amp;r=g\" title=\"\" alt=\"\" loading=\"lazy\" \/><\/a>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-testimonial-name\" href=\"https:\/\/www.exoplatform.com\/blog\/author\/veronika_mazour\/\" target=\"_blank\">Veronika Mazour<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-5e3db69\" data-id=\"5e3db69\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a85d574 elementor-widget elementor-widget-testimonial\" data-id=\"a85d574\" data-element_type=\"widget\" data-widget_type=\"testimonial.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\r\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">\n  <figcaption>\n  <\/figcaption>\n<\/div>\r\n\t\t\t\r\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta\">\r\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\r\n\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">I am the Chief Executive Officer of eXo Platform (the open source digital workplace platform), a company that I co-founded while in college and that I came back to after several years in the banking and consulting industry. I blog about modern work, about open-source and sovereignty issues. Occasionally, I also blog about my personal areas of interest, such as personal development, work\u2013life balance, sustainability and gender equality.<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-70c6199 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"70c6199\" data-element_type=\"section\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c7bfef4\" data-id=\"c7bfef4\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9cef905 faq-id elementor-widget elementor-widget-heading\" data-id=\"9cef905\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Articles associ\u00e9s<\/h6>\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-f817c94 emp-cat elementor-widget elementor-widget-shortcode\" data-id=\"f817c94\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t<div class=\"elementor-shortcode\">\n\t<div class=\"am_ajax_post_grid_wrap\"  style=\"background-color: transparent !important; \" data-pagination_type=\"load_more\" data-am_ajax_post_grid='{\"show_filter\":\"yes\",\"btn_all\":\"yes\",\"initial\":\"-1\",\"layout\":\"1\",\"post_type\":\"post\",\"posts_per_page\":\"3\",\"cat\":\"\",\"terms\":\"\",\"paginate\":\"no\",\"hide_empty\":\"true\",\"orderby\":\"date\",\"order\":\"ASC\",\"pagination_type\":\"load_more\",\"infinite_scroll\":\"\",\"animation\":\"\",\"grid_id\":\"\"}'>\r\n\r\n\t\t\t\t\t<div class=\"asr-filter-div\" data-layout=\"1\"><ul>\r\n\t\t\t\t\t\t\t\t\t<li \r\n\r\n\r\n\r\n \r\n   class=\"asr_texonomy active\" style=\"font-weight:bold;\"data_id=\"-1\" style=\"background-color: transparent !important;\">All<\/li>\r\n\t\t\t\t\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1302\">eXo<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"508\">eXo<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"642\">eXo<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1407\">Anerkennung der Mitarbeiter<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"454\">Digital workplace<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"500\">Digital workplace<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1337\">Arbeitsplatz<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"462\">Employee engagement<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"616\">Engagement collaborateur<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1465\">Branchentrends<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"486\">Open source<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"506\">Open source<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"620\">Avenir du travail<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1411\">Cartoon<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"504\">Future of work<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1137\">Actualit\u00e9s<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1366\">Change Management<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"460\">Internal communication<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"492\">Collaboration<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"458\">Collaboration<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1287\">Digital Workplace<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1323\">Digitale Transformation<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"496\">Exp\u00e9rience collaborateur<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"705\">News<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"452\">intranet<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1135\">intranet<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"494\">Communication interne<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1311\">Infografik<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"409\">workplace<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1294\">interne Kommunikation<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"456\">Knowledge management<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"618\">onboarding<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"512\">Employee experience<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"490\">Gestion des connaissances<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1281\">intranet<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"502\">Conduite de changement<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"514\">Employee productivity<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1329\">Kollaboration<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1451\">Leadership<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1187\">Leadership<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"614\">onboarding<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1183\">Cartoon<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"518\">Employee recognition<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1331\">Leitfaden<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1181\">Astuces et bonnes pratiques<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"516\">Change management<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1292\">Mitarbeiter engagement<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"813\">Cartoon<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"411\">Etudes de cas<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1339\">Mitarbeiter Erfahrung<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"622\">Digital transformation<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1175\">Guide<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1317\">Nachrichten<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"799\">Infographic<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1185\">Infographie<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1403\">Onboarding<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1300\">Open source<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"510\">Remote work<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"498\">Productivit\u00e9<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1173\">T\u00e9l\u00e9travail<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"488\">Transformation digitale<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1179\">Tutoriel<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1443\">Actualit\u00e9s produit<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1562\">Extranet<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1461\">Industry trends<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1445\">Product News<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1447\">Produkt Nachrichten<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1309\">Produktivit\u00e4t<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1405\">Reconnaissance des employ\u00e9s<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1307\">Telearbeit<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1463\">Tendances<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1449\">Thought leadership<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1345\">Tipps und Tricks<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"780\">Tips &amp; Tricks<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"819\">Tutorial<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1269\">Uncategorized<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"699\">Uncategorized<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1378\">Wissensmanagement<\/li>\r\n\t\t        \t\t            <li class=\"asr_texonomy\" data_id=\"1304\">Zukunft der Arbeit<\/li>\r\n\t\t        \t        <\/ul><\/div>\r\n\t    \r\n\t    <div class=\"asr-ajax-container\" style=\"background-color: transparent !important;\">\r\n\t\t    <div class=\"asr-loader\">\r\n\t\t    \t<div class=\"lds-dual-ring\"><\/div>\r\n\t\t    <\/div>\r\n\t\t    <div class=\"asrafp-filter-result\">\r\n\t\t    \t<div class=\"am-postgrid-wrapper\">\r\n\r\n\t\t<div class=\"am_post_grid am__col-3 am_layout_1  \">\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"am_grid_col\">\r\n\t\t\t\t<div class=\"am_single_grid\">\r\n\t\t\t\t\t<div class=\"am_thumb\">\r\n\t\t\t\t\t<a href=\"https:\/\/www.exoplatform.com\/blog\/fr\/ameliorer-communication-interne-conseils-strategies\/\">\r\n\t\t\t\t\t\t<img width=\"800\" height=\"534\" src=\"https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2025\/12\/9-conseils-pour-ameliorer-sa-communication-interne.png\" class=\"attachment-full size-full wp-post-image\" alt=\"9 conseils pour am\u00e9liorer sa communication interne\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2025\/12\/9-conseils-pour-ameliorer-sa-communication-interne.png 800w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2025\/12\/9-conseils-pour-ameliorer-sa-communication-interne-300x200.png 300w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2025\/12\/9-conseils-pour-ameliorer-sa-communication-interne-768x513.png 768w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2025\/12\/9-conseils-pour-ameliorer-sa-communication-interne-709x473.png 709w, 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href=\"https:\/\/www.exoplatform.com\/blog\/fr\/ameliorer-communication-interne-conseils-strategies\/\"><h2 class=\"am__title\">9 conseils pour am\u00e9liorer sa communication interne<\/h2><\/a>\r\n\t\t\t\t\t\t<div class=\"am__excerpt\">\r\n\t\t\t\t\t\t<a href=\"https:\/\/www.exoplatform.com\/blog\/fr\/ameliorer-communication-interne-conseils-strategies\/\">Des messages qui se perdent dans les bo\u00eetes mail, des informations essentielles\u2026<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<a href=\"https:\/\/www.exoplatform.com\/blog\/fr\/ameliorer-communication-interne-conseils-strategies\/\" class=\"am__readmore\">Read More<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"post_tags\"><a href=\"https:\/\/www.exoplatform.com\/blog\/fr\/engagement-collaborateur\/\" title=\"Engagement collaborateur Tag\" class=\"engagement-collaborateur\">Engagement collaborateur<\/a> <\/div>\t\t\t\t\t<div class=\"am_time\">\r\n\t\t\t\t\t\t<span class=\"bsf-rt-reading-time\"><span class=\"bsf-rt-display-label\" prefix=\"Reading Time\">\n\t\t<\/span> <span class=\"bsf-rt-display-time\" reading_time=\"1\"><\/span> \n\t\t<span class=\"bsf-rt-display-postfix\" postfix=\"min\"><\/span><\/span> \r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"am_grid_col\">\r\n\t\t\t\t<div class=\"am_single_grid\">\r\n\t\t\t\t\t<div class=\"am_thumb\">\r\n\t\t\t\t\t<a href=\"https:\/\/www.exoplatform.com\/blog\/fr\/digital-workplace-mobilite-collaborateurs-terrain\/\">\r\n\t\t\t\t\t\t<img width=\"800\" height=\"533\" src=\"https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2025\/11\/digital-workplace-mobilite-collaborateurs-terrain.png\" class=\"attachment-full size-full wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2025\/11\/digital-workplace-mobilite-collaborateurs-terrain.png 800w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2025\/11\/digital-workplace-mobilite-collaborateurs-terrain-300x200.png 300w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2025\/11\/digital-workplace-mobilite-collaborateurs-terrain-768x512.png 768w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2025\/11\/digital-workplace-mobilite-collaborateurs-terrain-710x473.png 710w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2025\/11\/digital-workplace-mobilite-collaborateurs-terrain-492x328.png 492w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2025\/11\/digital-workplace-mobilite-collaborateurs-terrain-354x236.png 354w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2025\/11\/digital-workplace-mobilite-collaborateurs-terrain-197x131.png 197w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2025\/11\/digital-workplace-mobilite-collaborateurs-terrain-100x67.png 100w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2025\/11\/digital-workplace-mobilite-collaborateurs-terrain-45x30.png 45w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2025\/11\/digital-workplace-mobilite-collaborateurs-terrain-640x426.png 640w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t<\/a>\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"am_cont\">\r\n\t\t\t\t\t\t<a href=\"https:\/\/www.exoplatform.com\/blog\/fr\/digital-workplace-mobilite-collaborateurs-terrain\/\"><h2 class=\"am__title\">Digital workplace et mobilit\u00e9 : comment connecter les collaborateurs terrain ?<\/h2><\/a>\r\n\t\t\t\t\t\t<div class=\"am__excerpt\">\r\n\t\t\t\t\t\t<a href=\"https:\/\/www.exoplatform.com\/blog\/fr\/digital-workplace-mobilite-collaborateurs-terrain\/\">Depuis plus de dix ans, les organisations ont profond\u00e9ment transform\u00e9 leur environnement\u2026<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<a href=\"https:\/\/www.exoplatform.com\/blog\/fr\/digital-workplace-mobilite-collaborateurs-terrain\/\" class=\"am__readmore\">Read More<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"post_tags\"><a href=\"https:\/\/www.exoplatform.com\/blog\/fr\/digital-workplace-fr\/\" title=\"Digital workplace Tag\" class=\"digital-workplace-fr\">Digital workplace<\/a> <\/div>\t\t\t\t\t<div class=\"am_time\">\r\n\t\t\t\t\t\t<span class=\"bsf-rt-reading-time\"><span class=\"bsf-rt-display-label\" prefix=\"Reading Time\">\n\t\t<\/span> <span class=\"bsf-rt-display-time\" reading_time=\"1\"><\/span> \n\t\t<span class=\"bsf-rt-display-postfix\" postfix=\"min\"><\/span><\/span> \r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"am_grid_col\">\r\n\t\t\t\t<div class=\"am_single_grid\">\r\n\t\t\t\t\t<div class=\"am_thumb\">\r\n\t\t\t\t\t<a href=\"https:\/\/www.exoplatform.com\/blog\/fr\/communication-interne-entreprise\/\">\r\n\t\t\t\t\t\t<img width=\"800\" height=\"533\" src=\"https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2023\/02\/communication-interne-entreprise.png\" class=\"attachment-full size-full wp-post-image\" alt=\"d\u00e9finition communication interne entreprise\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2023\/02\/communication-interne-entreprise.png 800w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2023\/02\/communication-interne-entreprise-300x200.png 300w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2023\/02\/communication-interne-entreprise-768x512.png 768w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2023\/02\/communication-interne-entreprise-710x473.png 710w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2023\/02\/communication-interne-entreprise-492x328.png 492w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2023\/02\/communication-interne-entreprise-354x236.png 354w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2023\/02\/communication-interne-entreprise-197x131.png 197w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2023\/02\/communication-interne-entreprise-100x67.png 100w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2023\/02\/communication-interne-entreprise-45x30.png 45w, https:\/\/www.exoplatform.com\/blog\/wp-content\/uploads\/2023\/02\/communication-interne-entreprise-640x426.png 640w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t<\/a>\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"am_cont\">\r\n\t\t\t\t\t\t<a href=\"https:\/\/www.exoplatform.com\/blog\/fr\/communication-interne-entreprise\/\"><h2 class=\"am__title\">Comment r\u00e9ussir sa communication interne\u00a0?<\/h2><\/a>\r\n\t\t\t\t\t\t<div class=\"am__excerpt\">\r\n\t\t\t\t\t\t<a href=\"https:\/\/www.exoplatform.com\/blog\/fr\/communication-interne-entreprise\/\">Comment r\u00e9ussir sa communication interne\u00a0? Dans cette \u00e8re du digital, nous disposons\u2026<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<a href=\"https:\/\/www.exoplatform.com\/blog\/fr\/communication-interne-entreprise\/\" class=\"am__readmore\">Read More<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"post_tags\"><a href=\"https:\/\/www.exoplatform.com\/blog\/fr\/engagement-collaborateur\/\" title=\"Engagement collaborateur Tag\" class=\"engagement-collaborateur\">Engagement collaborateur<\/a> <\/div>\t\t\t\t\t<div class=\"am_time\">\r\n\t\t\t\t\t\t<span class=\"bsf-rt-reading-time\"><span class=\"bsf-rt-display-label\" prefix=\"Reading Time\">\n\t\t<\/span> <span class=\"bsf-rt-display-time\" reading_time=\"21\"><\/span> \n\t\t<span class=\"bsf-rt-display-postfix\" postfix=\"min\"><\/span><\/span> \r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t<div class=\"am_posts_navigation\">\r\n\t\t<button type='button' data-paged='1' data-next='2' class=' am-post-grid-load-more '>Voir Plus<\/button>\t\t<\/div>\r\n\r\n\t\t<\/div>\t\t    <\/div>\r\n\t    <\/div>\r\n    <\/div>\r\n\r\n\t\n\n\n\n\t\t\t\n\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-95af285 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"95af285\" data-element_type=\"section\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-419fa52\" data-id=\"419fa52\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1a3bd79 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a3bd79\" data-element_type=\"section\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1f4f4a8\" data-id=\"1f4f4a8\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f72379e elementor-widget elementor-widget-heading\" data-id=\"f72379e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Laisser une r\u00e9ponse<\/h6>\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c7a3025\" data-id=\"c7a3025\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17fe124 elementor-widget elementor-widget-text-editor\" data-id=\"17fe124\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t\t\t( Votre adresse email ne sera pas publi\u00e9e)\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-f310004 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f310004\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t<div class=\"elementor-divider\">\r\n\t\t\t<span class=\"elementor-divider-separator\">\r\n\t\t\t\t\t\t<\/span>\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t","protected":false},"excerpt":{"rendered":"L\u2019Impact de la Communication Interne sur la Satisfaction du Client La satisfaction du client se traduit par une augmentation des revenus. Presque chaque entreprise pr\u00e9tend \u00eatre au service du client, que le \u201cclient est roi\u201d etc. &nbsp; Presque chaque entreprise a, au moins, une \u00e9quipe dont l\u2019appellation comporte le mot \u201dclient\u201d : \u201cService Client\u201d, \u201cSatisfaction [&hellip;]","protected":false},"author":17,"featured_media":35368,"comment_status":"open","ping_status":"open","sticky":false,"template":"main1-article.php","format":"image","meta":[],"categories":[494,616,492],"tags":[574,562,566,564],"lang":"fr","translations":{"fr":10751},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/www.exoplatform.com\/blog\/wp-json\/wp\/v2\/posts\/10751"}],"collection":[{"href":"https:\/\/www.exoplatform.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.exoplatform.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.exoplatform.com\/blog\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/www.exoplatform.com\/blog\/wp-json\/wp\/v2\/comments?post=10751"}],"version-history":[{"count":4,"href":"https:\/\/www.exoplatform.com\/blog\/wp-json\/wp\/v2\/posts\/10751\/revisions"}],"predecessor-version":[{"id":59401,"href":"https:\/\/www.exoplatform.com\/blog\/wp-json\/wp\/v2\/posts\/10751\/revisions\/59401"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.exoplatform.com\/blog\/wp-json\/wp\/v2\/media\/35368"}],"wp:attachment":[{"href":"https:\/\/www.exoplatform.com\/blog\/wp-json\/wp\/v2\/media?parent=10751"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.exoplatform.com\/blog\/wp-json\/wp\/v2\/categories?post=10751"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.exoplatform.com\/blog\/wp-json\/wp\/v2\/tags?post=10751"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}