{"id":37454,"date":"2016-07-05T03:05:34","date_gmt":"2016-07-05T10:05:34","guid":{"rendered":"\/blog\/?p=11498"},"modified":"2023-06-01T13:32:54","modified_gmt":"2023-06-01T11:32:54","slug":"inside-exo-meet-an-exoer-3","status":"publish","type":"post","link":"https:\/\/www.exoplatform.com\/blog\/inside-exo-meet-an-exoer-3\/","title":{"rendered":"Inside eXo \u2013 Meet an eXoer!"},"content":{"rendered":"

Ali Hamdi is the Service Delivery Director for eXo Platform. His mission is to solve our customers\u2019 problems. Always!<\/em><\/b><\/p>\n

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\u201cTo me, the customer is king. Whatever their problems, I\u2019m here to listen to them and find solutions for them.<\/span>\u201d<\/em><\/strong><\/p><\/blockquote>\n

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Take us back to your beginnings at eXo<\/strong>
\nI started my eXo adventure in May 2009, as a developer. After a while, I was promoted as the team lead support and eventually I became the service delivery director. eXo has given me the chance to be a leader and to improve my professional and human skills. I feel truly fulfilled in my work and I am always looking to take on new challenges!<\/em><\/p>\n

How would you describe your job?<\/strong>
\nAs the service delivery director<\/strong>, my mission is to make my clients\u2019 lives easier. I do my very best to help their projects succeed, whether through the support service or through consulting. If a client wants to implement additional features or expand a project, I\u2019ll act as a consultant. If the client has a technical bug or a question, I\u2019ll wear my support hat! To me, the customer is king. Whatever their problems, I\u2019m here to listen to them and find solutions for them.<\/em><\/p>\n

What difficulties have you encountered?<\/strong>
\nWhen you look at it, we always have problems. Everybody. Problems are like oxygen. It might sound weird, but that\u2019s true. And as we require oxygen to live, we also require problems to live. And the real problem is when there are no problems (laughs). I believe that there\u2019s always a solution.<\/em><\/p>\n

What are the good aspects of being a service delivery director?<\/strong>
\nWell, it has probably taught me to manage a whole range of problems, even in my personal life. Through my job, I have learned to be very patient, to control my emotions and to think and act quickly.<\/em><\/p>\n

Tell us about a typical day in the eXo office<\/strong>
\nI check my emails, my eXo activity stream, and then my team and I gather for a quick stand-up meeting to discuss our tasks, emergencies and issues. Also, I make sure that there\u2019s a healthy work environment.<\/em><\/p>\n

My position requires me to be a good listener and to maintain trust with my team. That\u2019s absolutely necessary for success.<\/p>\n

What job wouldn\u2019t you like to do?<\/strong>
\nProbably a singer. Because, believe me, my voice is a disaster! But I would\u2019ve liked to have been a farmer. I love nature\u2026 Maybe one day, who knows?<\/em><\/p>\n

What sound or noise do you love?<\/strong>
\nMy kids!<\/em><\/p>\n

What sound or noise do you hate?<\/strong>
\nMy kids! Especially early in the morning…<\/em><\/p>\n

What is your favorite movie?<\/strong>
\nSeven.<\/em><\/p>\n

What\u2019s your favorite food?<\/strong>
\nGrilled vegetables and fish!<\/em><\/p>\n

Tell us something about yourself that you wouldn\u2019t like us to know<\/strong>
\nMmm\u2026 Gotta go! (laughs)<\/em><\/p>\n