Editions FAQ | eXo Platform
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Enterprise edition

1. What will be my subscription price if I have 600 users?

Our Enterprise edition’s subscription starting price of $27,500 per year allows for up to 300 active users. If you need a subscription allowing additional users, contact us for a personalized quote based on your actual usage.

2. Can I deploy on several servers or in project environments?

The Enterprise edition’s subscription allows for one physical or virtual server in production regardless of its technical characteristics. To enable regular project activities, it also includes one integration server and two development workstations.

3. What is included in the Enterprise subscription?

An Enterprise subscription includes:
  • Access to current version software packages for the Enterprise edition
  • Connectors and custom integration
  • Standard SLA global support for 25 tickets per year
  • Access to maintenance versions
  • Free access to future versions

4. What services are available as an option with the Enterprise edition?

Our full range of Enterprise services is available to you on demand.

5. What support SLA is offered with the Enterprise edition?

The Enterprise edition offers Standard support for 25 support tickets per year. For detailed support guidelines, visit our SLA page.

Enterprise Plus edition

1. What will be my subscription price as there is no limit to the number of users?

The price of your subscription will depend on your deployment architecture, project scope, and your desired support level. Contact us to discuss your project.

2. Can I deploy on multiple servers or in project environments?

The subscription does not limit the number of servers used; instead, it will be sized in line with your actual usage of server cores.

3. What is included in the Enterprise Plus subscription?

An Enterprise Plus subscription includes:
  • Access to current version software packages for the Enterprise edition
  • Connectors and custom integration
  • Standard or Premium SLA global support for unlimited support tickets
  • High-availability deployment
  • Access to maintenance versions
  • Free access to future versions

4. What services are available as an option with the Enterprise Plus edition?

Our full range of Enterprise services is available to you on demand.

5. What support SLA is offered with the Enterprise Plus edition?

The Enterprise Plus edition offers Standard or Premium support for an unlimited number of support tickets. Premium support also provides ongoing, 24/7 support. For detailed support guidelines, visit our SLA page

Professional edition

1. What is included in the Professional subscription?

A Professional subscription includes:
  • Access to current version software packages for the Professional edition
  • Access to current version software installers
  • Basic SLA global support for 10 tickets per year
  • Software maintenance program
  • Free access to future versions

2. What services are available as an option with the Professional edition? How can I purchase them?

We recommend that you start with our Essentials package, which is tailored to bootstrap your project. If you would like to go further with your user adoption, our full range of Enterprise services is available to you on demand.

3. What support SLA is offered with the Professional edition?

The Professional edition offers Basic support for a limited number of 10 support tickets. For detailed support guidelines, visit our SLA page.

4. What are the system requirements for Professional edition?

You just need a server running Windows, Mac, Linux, or VMWare. The eXo Professional edition installer comes bundled with all the necessary components, including the databases, the Java virtual machine, and the LibreOffice server for document processing.

5. Can I upgrade to another edition later?

We accommodate all upgrades. Contact us for a dedicated quote.

Online purchasing

1. I cannot pay by credit card. Do you accommodate other forms of payment for Professional edition?

Contact us for manual order processing.

2. Can I get an invoice?

We automatically send a payment receipt and we generate an order form. We can produce an invoice upon request.

3. What is your refund policy?

We offer a 30-day refund of your subscription, purchased online.

4. What happens once I buy online? How do I get started?

When you purchase a subscription, you’ll get a download link to the latest software version and a license key to enable it. You can also activate your current trial instance with this key to unlock it. If you purchased hosting or delivery services, an eXo Customer Success agent will get in touch with you to set up your service delivery schedule.
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