FAQ

eXo sells subscriptions rather than licenses. A subscription is renewable annually and, during its validity period, includes:

• The right to use the current software version
• Free access to all future versions of the software
• Access to global support
• Software maintenance program

In addition, professional services are available on-demand solely to subscription holders.

Contrary to a subscription, a software license gives the right to use a particular software version, but usually without any time limit. In addition to the license, the customer separately pays a percentage of the license cost in an annual support and maintenance fee. They usually cost more upfront and are treated as a capital expenditure in terms of budgeting structure. For a future version of the software, a new license needs to be purchased.

Contrary to a license, a subscription to software gives the right to use the latest version of the software, with maintenance and support included. Subscriptions are renewable every year and are treated as operational expenditure. If a subscription is cancelled, so is the right to use the software.

General terms and conditions, as well as other documentation, can be found here. They can also be accessed through the website footer.

We define users as enabled user accounts on your digital workplace instance. We define an engaged user as a user who connects to your digital workplace at least 5 times per month.