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FAQs

  • Purchasing FAQ
  • Software FAQ
  • Editions FAQ
  • Open Source - Community FAQ

Business model & licensing

  1. What is a subscription?
  2. What is included in the eXo subscription?
  3. My company is accustomed to purchasing software licenses, not subscriptions. What is the difference?
  4. Do you offer a license pricing?
  5. What is an engaged user?
  6. Where can I find legal documentation?
  7. My legal department wants to change the Master Subscription Agreement. Is it possible?
  8. I am software vendor and want to embed eXo into my software offer. Can I do that?

Pricing & Discounts

  1. What will be the exact price of my solution?
  2. Which edition will be best for my project?
  3. Which services are included in the subscription price?
  4. Are there any hidden costs? Start-up fees?
  5. What will happen to my pricing next year, upon renewal?
  6. Are there any discounts for academic institutions?
  7. Are there any discounts for non-profit organizations?

Evaluation/Ordering

  1. How can I evaluate the product before purchasing?
  2. What is the ordering process? How can I get a quote?
  3. I would like to evaluate eXo and install the trial on my server. What will happen upon the trial expiration?
  4. I asked for a custom quote/demo and no one got back to me! What can I do?

Payment terms

  1. What are your payment terms?
  2. Do you offer monthly / quarterly / multi-annual payment terms?
  3. What is your refund policy?

Support

  1. What are your support guidelines (SLA)?
  2. Do you offer 24/7/365 support?
  3. How will I contact the support?
  4. Do you offer end-user support?

Software Maintenance

  1. What’s your typical product maintenance lifecycle ?
  2. What is your version policy? How often is a new version released?

Hosting

  1. Is your product cloud based or on-premise
  2. Can you host and manage eXo Platform deployment?
  3. Where will my server be located?
  4. Is my data secure?
  5. What is your backup policy?
  6. How do I get software updates?
  7. Can I use add-ons in my hosted instance?
  8. Can I use a custom domain name?
  9. Can I integrate my hosted instance with my on-premise IT systems?
  10. How much data can I use?
  11. Can I get an SSH access to my server?

Services

  1. Can you provide a specific development?
  2. Do you provide end-user training?

Still have questions?

Contact us

Business model & licensing

What is a subscription?

eXo sells subscriptions rather than licenses, which are increasingly the standard among software editors. As a rule, a subscription gives the right to use the software and gives access to maintenance and support during the subscription validity period. What’s in it for you:

  • Save budget to focus on setup and rollout rather than software license
  • Freedom to cancel at every renewal (which means we always do our very best to satisfy you)
  • Professional support and maintenance programs
  • Free access to all future versions
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What is included in the eXo subscription?

All subscriptions include:

  • The right to use the current software version
  • Free access to all future versions of the software
  • Access to global support
  • Software maintenance program

Other things may be included depending on your edition choice. Finally, our full range of professional services is available on-demand solely to subscription holders.

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Other things may be included depending on your edition choice. Finally, our full range of professional services is available on-demand solely to subscription holders.

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My company is accustomed to purchasing software licenses, not subscriptions. What is the difference?

A software license gives the right to use a particular software version, usually forever. In addition to the license, the customer separately pays an annual support and maintenance fee. A subscription to software gives the right to use the software and gives access to maintenance and support during the subscription validity period. When this period expires, the customer either renews the subscription and enjoys the same privileges for another period or cancels his subscription and stops using the software. The key differences are as follows:

  • In the first year, the cost of a license is much higher than that of a subscription, as the customer virtually pre-pays several years of software use. In the subsequent years, the cost of a subscription is higher than that of the maintenance fee
  • Usually, a license purchase is treated as a capital expenditure in terms of budgeting structure, while a subscription is treated as operational expenditure
  • In the first year, within a fixed budget, paying for a license decreases budget allocation possibilities to other areas of the project, such as customization services
  • In theory, a license gives the right to a perpetual use of a particular version of the software. For future versions of the software, a new license needs to be purchased. Therefore, in practice, licenses are used for up to 3 years after which the software usually needs upgrading. Subscriptions on the other hand always include the current version of the software
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Do you offer a license pricing?

As a rule, eXo follows a subscription-based model, which is increasingly the standard among software editors. However, we do structure license deals upon request.

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What is an engaged user?

We base our pricing on engaged users, those who truly use the platform. That means that you only pay for those users who derive value from their digital workplace, whatever your nominal employees count. Our built-in gamification engine attributes points to users for their actions in the digital workplace, depending on your priorities. We use those points to ascertain the level of engagement of each user.

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Where can I find legal documentation?

Standard legal documentation can be found here or accessed through the website footer.

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My legal department wants to change the Master Subscription Agreement. Is it possible?

We accommodate no alterations to the agreement for the Professional subscription. For Enterprise subscriptions, it depends on the particular request.

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I am software vendor and want to embed eXo into my software offer. Can I do that?

Yes, through our OEM offer. Contact our sales team to become a partner.

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Pricing & Discounts

What will be the exact price of my solution?

All organizations are unique and present a unique set of needs and requirements for their collaboration solution. The exact price of your solution will depend upon your requirements in terms of deployment architecture, project scope, desired support level and number of users. Contact us to discuss your project.
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Which edition will be best for my project?

Obviously, it very much depends on the project. Some examples:

  • If you are a small organization or department and seek a ready-to-go, out-of-the-box, collaboration solution – we recommend our Professional edition
  • If you are a 500-employee company building a customer extranet and need a mission-critical deployment – we recommend our Ultimate edition
  • If you are a 800-employee company building an employee community – we recommend our Enterprise edition

Contact us to discuss your project.

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Which services are included in the subscription price?

Support services are included in the subscription price. Other services are purchased separately.

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Are there any hidden costs? Start-up fees?

No. There are no compulsory start-up services bundled with your subscription.

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What will happen to my pricing next year, upon renewal?

Our fees increases are limited to a standard maximum of 7% a year.

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Are there any discounts for academic institutions?

We offer a 20% discount on our Professional edition prices to eligible academic institutions. No discounts are offered on other editions. Eligible institutions include public accredited K12 schools, public libraries and public colleges.

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Are there any discounts for non-profit organizations?

We offer a 20% discount on our Professional edition prices for non-profit organizations. No discounts are offered on other editions. In the United States, the organizations must be a qualified 501(c)(3) public charity as recognized by the Internal Revenue Service (IRS). Outside of the United States, organizations must be an equivalent of a US public charity. Eligible organizations must also operate on a not-for-profit basis and have a mission to benefit the local community.

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Evaluation/Ordering

How can I evaluate the product before purchasing?

Start by visiting our Tribe community to get a sneak peek at a live implementation of eXo Platform for a community management use case. There, you can even test drive some of the platform’s functionality using ‘My Applications’ and the Sandbox space. You can also contact us to discuss setting up a personalized demo or a dedicated and more in-depth testing environment suited to your use cases.

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What is the ordering process? How can I get a quote?

If our Professional plan does not meet your requirements, click on the “Request a custom quote” button above or click here. After you complete and submit a short form, a user experience specialist will reach out to you to discuss your goals. If eXo’s solutions appear to meet your needs, you will be put in touch with a sales representative, who will discuss your requirements further and build a personalized quote.
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I would like to evaluate eXo and install the trial on my server. What will happen upon the trial expiration?

Upon your trial expiration, a colored banner will be permanently displayed over your software, inviting you to purchase a subscription to continue with your work.

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I asked for a custom quote/demo and no one got back to me! What can I do?

In our experience, one of the three things probably happened:

  • You tried to contact us without using a contact us form, by answering our newsletter email for instance. The latter do get treated differently, hence possible delays. Therefore, the best way to reach out to us quickly is to fill in a contact us form. This also ensures that we have the right contact details to reach you.
  • We did try to contact you but failed. We do deal with 100% of our contact us forms and have controls in place to ensure that not a single form falls through the cracks. We use the phone number that you have provided as our first choice, and send you several emails if we fail to reach you by phone. Chances are all of the above are sitting in your message box, inboxes (if you have several emails) or spam folder.
  • We have not had time to contact you yet. It can take us up to 48 business hours to reach out to you, with occasional delays due to holidays.

If none of the above applies, use this emergency email to contact us – contact@exoplatform.com. Please make sure to specify your full name, contact information and the subject of your request. P.S. Advertising emails and contact us forms are not answered.

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Payment terms

What are your payment terms?

Our subscriptions are paid annually upfront. Pre-defined service packages and hosting packages are paid upfront. Payment terms are contractual for other services. Click here for detailed terms and conditions.
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Do you offer monthly / quarterly / multi-annual payment terms?

We offer annual and multi-annual payment terms.
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What is your refund policy?

We offer a 30-day refund for subscriptions purchased online. There are no refunds for services.

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Support

What are your support guidelines (SLA)?

We offer three levels of support: basic, standard and premium. The Basic level provides web support during standard business hours for 10 tickets per year and one named contact. It is included in our out-of-the-box Professional subscription. The Standard level provides web support during standard business hours for 25 tickets per year and three named contacts. The Premium level provides 24/7 web and phone ongoing support for unlimited tickets and five named contacts.  Detailed SLAs for each support level can be found here.
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Do you offer 24/7/365 support?

Yes, as part of our Premium level support, available with Ultimate edition.

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How will I contact the support?

When you purchase a subscription, you will be assigned a private client space on our Tribe, where you can submit tickets and privately interact with our support team. Support operations are covered in detail here.

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Do you offer end-user support?

Our support services are intended to be used by technical crew and/or power users like administrators. We don’t provide any pre-defined end-user helpdesk.

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Software Maintenance

What’s your typical product maintenance lifecycle ?

Customers benefit from a full-featured software maintenance program with an associated support services policy. eXo Platform major versions can be supported and maintained for up to 7 years. Our maintenance program is covered in detail here

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What is your version policy? How often is a new version released?

We release Major, Minor and Maintenance versions. Major versions may introduce significant architectural changes and require migration. Minor versions represent evolutions over a Major stream and are designed to be compatible and provide seamless upgrades. Maintenance versions deal with stability, security and performance enhancements and are designed to be drop-in replacements. There is no pre-established rhythm for Major versions. Minor versions are usually expected to ship every 8 to 12 months and Maintenance versions are released every 3 to 6 months. Read our Maintenance Program page for full details.

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Hosting

Is your product cloud based or on-premise

You can install the product on-premise. We can also host and manage your instance for you. Both options are available for all plans.

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Can you host and manage eXo Platform deployment?

Yes, we can host and manage your eXo Platform instance on our cloud infrastructure. See Cloud Hosting.

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Where will my server be located?

Currently, we leverage the Google Cloud Platform and OVHcloud infrastructures. Therefore, we can host your eXo instance in any of datacenters in North America, Europe, or Asia.

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Is my data secure?

Yes. Your eXo Platform instance sits on Google Cloud Platform or OVHcloud servers. They are considered as leaders in world-class cloud infrastructure, and their security policies and compliance are among the strongest in the market and a key reason why we chose to work with them. Learn more on their security page.

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What is your backup policy?

We do daily backups during a maintenance window at a time you choose. The downtime for a backup is usually less than 10 minutes. The default backup retention delay is 7 days, and backups can be restored on demand.

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How do I get software updates?

We automatically install software updates during your maintenance window when they are available. No action is needed on your side.
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Can I use add-ons in my hosted instance?

We can install any supported add-on on demand. All you need to do is create a support ticket.

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Can I use a custom domain name?

Yes. You would need to send us an SSL certificate for the chosen domain and update your DNS records as per our instructions. The provided SSL certificate must be issued from an official certification authority.

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Can I integrate my hosted instance with my on-premise IT systems?

Our operations team can work with yours to integrate the systems. We can set up your instance with things such as VPN tunneling, syncing with Active Directory, or SSO authentication. These services are provided upon request; additional fees may apply.

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How much data can I use?

Your instance can store up to 1GB per registered user and consume a bandwidth of up to 500MB per user per month. If more is needed, you may contact us for a personalized quote.

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Can I get an SSH access to my server?

eXo Hosting is a managed offer and is managed by the eXo operations team only. You can use the service, but you don’t get access to the physical server.
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Services

Can you provide a specific development?

Yes. We provide a full scope of services with regards to our product. Where it comes to a specific development, it can be done as part of your project scope, for your use only. In that case, it will be estimated and included in your project cost. Alternatively, some specific developments can be included in our product roadmap. In that case, preferential rates will apply. Only developments that agree with our overall product strategy may be considered for the latter.

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Do you provide end-user training?

Yes. We provide a full array of end-user training. Consult our services page for more information.

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Product & Roadmap

  1. Is the platform available in different languages?
  2. How easy is it to upgrade from one eXo version to another?
  3. How easy is it to migrate from my existing solution to eXo?
  4. How do you define your roadmap?
  5. What is your version policy? How often is a new version released?
  6. Can I request a feature?
  7. Do you have a beta program? How can I preview upcoming versions?

Branding & Integrations

  1. Can I modify the look and feel of your software to fit my company colors and logo ? Can I modify the home page layout?
  2. What environments is your software compatible with?
  3. What databases is your software compatible with?
  4. What operating systems is your software compatible with?
  5. What application servers is your software compatible with?
  6. Does eXo provide an API for integration to other software ?
  7. Can you integrate with my Enterprise Directory or with my in-house User Management system?
  8. Can I achieve Single Sign-On with eXo Platform?

Permissions management

  1. Using eXo can I have a few pages for guests and the rest of the features for our staff for Intranet?
  2. Are there levels of access?
  3. Is it possible to have groups as well as individual permissions?

Scalability & Performance

  1. How many concurrent users can you support?
  2. My volume of hits per month will be very high. Can eXo Platform handle this?
  3. How do I estimate the number of servers my production system will need?
  4. How do you achieve High Availability?

Still have questions?

Contact us

Product & Roadmap

Is the platform available in different languages?

Yes. eXo Platform is available in many languages. Refer to our supported environments page for the full list of supported languages with current version.
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How easy is it to upgrade from one eXo version to another?

eXo Platform tries to ensure backward compatibility and minimize time and work needed for upgrades. We encourage all customers to follow eXo Platform releases closely to do small upgrades, rather than big upgrades irregularly. Refer to the Maintenance Program for a full understanding of our version policy.On a non-customized installation, upgrades are designed to be seamless. A simple restart is often enough; data migration routines (if any) can execute automatically when needed.The migration effort on customized systems largely depends on whether best practices have been followed, the depths of the customizations and their reliance on unsupported APIs.
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How easy is it to migrate from my existing solution to eXo?

eXo Platform tends to support a wide range of interoperability standards, which facilitates migrations. However, a technical study will be necessary to evaluate how easy the migration will be. Contact us for such an evaluation.
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How do you define your roadmap?

Our roadmap is defined and established by our product management team. They prioritize changes that deliver value to our customers and community. The best way to suggest a new feature is to request and discuss it here. The most voted-for requests get the most attention. Our Roadmap page is actively maintained and we encourage anyone interested in eXo Platform to watch it.
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What is your version policy? How often is a new version released?

We release Major, Minor and Maintenance versions. Major versions may introduce significant architectural changes and require migration. Minor versions represent evolutions over a Major stream and are designed to be compatible and provide seamless upgrades. Maintenance versions deal with stability, security and performance enhancements and are designed to be drop-in replacements. There is no pre-established rhythm for Major versions. Minor versions are usually expected to ship every 8 to 12 months and Maintenance versions are released every 3 to 6 months. Read our Maintenance Program page for full details.
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Can I request a feature?

Yes. The best way to suggest a new feature is to request and discuss it here.
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Do you have a beta program? How can I preview upcoming versions?

We don’t run a formal beta program but, as an open source vendor, we work in the open and upcoming changes are available at any time in source code. Community edition is released weekly for early adopters to try and send feedback.

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Branding & Integrations

Can I modify the look and feel of your software to fit my company colors and logo ? Can I modify the home page layout?

Administrators have access to a Branding screen that lets them choose a logo for the top bar and color theme. Beside that, more advanced styling can be done through CSS or via a custom skin add-on.

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What environments is your software compatible with?

eXo Platform is compatible with a wide range of operating systems, databases and other IT components, but only some of them are fully supported. Refer to the Supported Environments page for the recommended environments.
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What databases is your software compatible with?

eXo Platform is compatible with most widespread relational databases such as MySQL, Postgres, Oracle or SQL Server. Refer to Supported Environments for full details.

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What operating systems is your software compatible with?

eXo Platform can be installed on most popular Linux distributions and Windows Servers. Refer to the Supported Environments for full details.
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What application servers is your software compatible with?

It is recommended to use the Tomcat bundle which is specifically packaged, configured and tested to run eXo Platform. Ultimate subscribers can also install eXo Platform on JBoss EAP and Tomcat. Refer to the Supported Environments for full details.
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Does eXo provide an API for integration to other software ?

eXo Platform has an integration API that is fully documented. You may want to start by reading the chapter about APIs under the Developers Guide in our software documentation.

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Can you integrate with my Enterprise Directory or with my in-house User Management system?

Yes. eXo Platform ships with standard connectors for Active Directory and any LDAP-compliant directory. If your Identity Management system is not LDAP-compliant, a specific connector will need to be developed with the related Service Provider Interface.
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Can I achieve Single Sign-On with eXo Platform?

Yes. eXo Platform comes with add-ons to support most popular SSO solutions such as CAS, SAML, OpenAM, etc. Refer to the Supported Environments for the full list.If your SSO solution is not listed, a specific integration will need to be developed with the related Service Provider Interface.
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Permissions management

Using eXo can I have a few pages for guests and the rest of the features for our staff for Intranet?

Yes. All you have to do is tinker with permissions and set your public pages accessible to ‘anyone’.
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Are there levels of access?

Yes. eXo Platform defines some roles by default: guest, user, administrator, contributor, publisher, space manager. You can define custom ones according to your specific needs.
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Is it possible to have groups as well as individual permissions?

Yes. eXo Platform’s permission model allows to define ACLs that grant privileges to principals of type: user, group or role.
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Scalability & Performance

How many concurrent users can you support?

This depends a lot on your infrastructure (network, bandwidth), hardware (CPUs, memory) and usage patterns. Performance tests on your actual production system will need to be carried out to ensure the system meets your performance requirements.As an indication, our own internal performance benchmarks in lab have demonstrated an ability to support reasonable response time for up to several thousand concurrent users per server node. Our tests are performed in a blueprint clustered deployment over commodity hardware and without any specific operating system tuning. Contact us for a detailed discussion of your needs.
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My volume of hits per month will be very high. Can eXo Platform handle this?

Most probably yes. eXo Platform is designed to scale horizontally via clustering. Hence handling an increasing user load can be done by adding more nodes to your cluster.

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How do I estimate the number of servers my production system will need?

Your actual server needs will highly depend on your infrastructure, usage patterns and high availability requirements.As a starting ballpark figure, we advise to plan for at least 1 server node per tier of 10,000 active user accounts. This estimate is based on our lab benchmarks for commonly observed collaborative patterns with 1% of users doing write operations and 10% doing read operations concurrently, with a mean think time of 20 seconds. A precise estimation of your production system’s performance will require running load tests in your environment. The eXo consulting team can help you carry out these tests with tools and methodologies at its disposal, estimate your needs and help you optimize and tune your system’s performance. Contact us for a detailed discussion of your needs.
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How do you achieve High Availability?

High Availability can be achieved by redounding most components including data storage layers (file systems and databases). At eXo Platform’s level, clustering is required and one (or more) nodes must be passive. A switch should be implemented on the front-end server in order to redirect traffic when a node needs to be taken down (e.g. for software upgrades or backup).Note that for full safety, filesystem and database backups should be done on an offline system at the same time. Hence, the recommendation is to stop the system, save a snapshot and restart the system. This creates a downtime of usually less than 5 minutes.
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Enterprise edition

  1. What will be my subscription price if I have 600 users?
  2. Can I deploy on several servers or in project environments?
  3. What is included in the Enterprise subscription?
  4. What services are available as an option with the Enterprise edition?
  5. What support SLA is offered with the Enterprise edition?

Ultimate edition

  1. What will be my subscription price as there is no limit to the number of users?
  2. Can I deploy on multiple servers or in project environments?
  3. What is included in the Ultimate subscription?
  4. What services are available as an option with the What services are available as an option with the Ultimate edition?
  5. What support SLA is offered with the Ultimate edition?

Professional edition

  1. What is included in the Professional subscription?
  2. What services are available as an option with the Professional edition? How can I purchase them?
  3. What support SLA is offered with the Professional edition?
  4. What are the system requirements for Professional edition?
  5. Can I upgrade to another edition later?

Online purchasing

  1. I cannot pay by credit card. Do you accommodate other forms of payment for Professional edition?
  2. Can I get an invoice?
  3. What is your refund policy?
  4. What happens once I buy online? How do I get started?

Still have questions?

Contact us

Enterprise edition

What will be my subscription price if I have 600 users?

Our Enterprise edition’s subscription starting price of $18,000 per year allows for up to 300 active users. If you need a subscription allowing additional users, contact us for a personalized quote based on your actual usage.

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Can I deploy on several servers or in project environments?

TheEnterprise edition’s subscription allows for one physical or virtual server in production regardless of its technical characteristics. To enable regular project activities, it also includes one integration server and two development workstations.
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What is included in the Enterprise subscription?

An Enterprise subscription includes:

  • Access to current version software packages for the Enterprise edition
  • Connectors and custom integration
  • Standard SLA global support for 25 tickets per year
  • Access to maintenance versions
  • Free access to future versions
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What services are available as an option with the Enterprise edition?

Our full range of Enterprise services is available to you on demand.

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What support SLA is offered with the Enterprise edition?

The Enterprise edition offers Standard support for 25 support tickets per year. For detailed support guidelines, visit our SLA page.
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Ultimate edition

What will be my subscription price as there is no limit to the number of users?

The price of your subscription will depend on your deployment architecture, project scope, and your desired support level. Contact us to discuss your project.
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Can I deploy on multiple servers or in project environments?

The subscription does not limit the number of servers used; instead, it will be sized in line with your actual usage of server cores.

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What is included in the Ultimate subscription?

An Ultimate subscription includes:

  • Access to current version software packages for the Enterprise edition
  • Connectors and custom integration
  • Standard or Premium SLA global support for unlimited support tickets
  • High-availability deployment
  • Access to maintenance versions
  • Free access to future versions
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What services are available as an option with the What services are available as an option with the Ultimate edition?

Our full range of Enterprise services is available to you on demand.

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What support SLA is offered with the Ultimate edition?

The Ultimate edition offers Standard or Premium support for an unlimited number of support tickets. Premium support also provides ongoing, 24/7 support. For detailed support guidelines, visit our SLA page
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Professional edition

What is included in the Professional subscription?

A Professional subscription includes:

  • Access to current version software packages for the Professional edition
  • Access to current version software installers
  • Basic SLA global support for 10 tickets per year
  • Software maintenance program
  • Free access to future versions
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What services are available as an option with the Professional edition? How can I purchase them?

We recommend that you start with our Essentials package, which is tailored to bootstrap your project. If you would like to go further with your user adoption, our full range of Enterprise services is available to you on demand.

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What support SLA is offered with the Professional edition?

The Professional edition offers Basic support for a limited number of 10 support tickets. For detailed support guidelines, visit our SLA page.
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What are the system requirements for Professional edition?

You just need a server running Windows, Mac, Linux, or VMWare. The eXo Professional edition installer comes bundled with all the necessary components, including the databases, the Java virtual machine, and the LibreOffice server for document processing.

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Can I upgrade to another edition later?

We accommodate all upgrades. Contact us for a dedicated quote.
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Online purchasing

I cannot pay by credit card. Do you accommodate other forms of payment for Professional edition?

Contact us for manual order processing.

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Can I get an invoice?

We automatically send a payment receipt and we generate an order form. We can produce an invoice upon request.
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What is your refund policy?

We offer a 30-day refund of your subscription, purchased online.

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What happens once I buy online? How do I get started?

When you purchase a subscription, you’ll get a download link to the latest software version and a license key to enable it. You can also activate your current trial instance with this key to unlock it. If you purchased hosting or delivery services, an eXo Customer Success agent will get in touch with you to set up your service delivery schedule.

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Community vs Enterprise

  1. What is it that you are selling? Open source is free
  2. What is the difference between Community and Enterprise editions
  3. Is it possible to upgrade from a Community edition to an Enterprise edition?

Community edition

  1. What license do you use for Community edition?
  2. Do you provide services on Community edition?
  3. I want to run a project using your free Community version? How can I get help?
  4. How do I get the source code of the Community edition?
  5. Where can I download Community edition?
  6. How often do you release the Community edition?
  7. How to build the code?
  8. Can I contribute?

Still have questions?

Contact us

Community vs Enterprise

What is it that you are selling? Open source is free

Open source means open code that your IT team can fully control. We sell an Enterprise-ready packaged edition of an open-source eponyme project, eXo Platform. We also sell support and other services for this Enterprise edition.

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What is the difference between Community and Enterprise editions

Community and Enterprise editions are based on the same codebase. The key differences are:

  • Community edition is distributed as a Docker image (whereas enterprise editions can benefit of hosting or Tomcat or JBoss distributions
  • Some add-ons are not pre-installed on the Community edition (e.g. task, chat, remote edit, video calls, enterprise skin)
  • Neither professional support nor professional services are available for the Community edition
  • Community edition does not get maintenance releases

Read a detailed comparison between the two editions in our dedicated blog post here.

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Is it possible to upgrade from a Community edition to an Enterprise edition?

As both editions use the same codebase, they are compatible. In practice, however, customers choosing to run a project using a Community edition modify and customize the software to the point where this compatibility is not immediate and a technical study is necessary to determine the feasibility and the cost of the migration. Contact us for a personalized evaluation.
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Community edition

What license do you use for Community edition?

eXo Platform Community edition uses the LGPL license.
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Do you provide services on Community edition?

No. Only subscription owners are entitled to purchase our professional services.

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I want to run a project using your free Community version? How can I get help?

The eXo Tribe website provides a space where members can find resources, interact and help each other. Ask for help on the Tribe forums. We provide technical support there on a best effort basis.
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How do I get the source code of the Community edition?

The codebase for eXo Platform is on GitHub at https://github.com/exoplatform/
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Where can I download Community edition?

You can get the latest build of eXo Platform CE in the Downloads area of the Tribe.

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How often do you release the Community edition?

We try to do weekly releases and publish them in the Downloads area of the Tribe.
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How to build the code?

First you need to set up your environment following this guide, then checkout this repository and follow the README.
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Can I contribute?

Absolutely. If you are a developer, we welcome pull requests. In order to merge them though we’d need you to sign a Contributor License Agreement. Read more about it here. If you’re not a developer, there are other ways to contribute, such as answering questions on the forums, sending comments on the documentation, suggesting features, talking about your project to our or contributing translations or simply spreading the word!
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