You can install the product on-premise. Or, we can also host and manage your platform for you in the cloud. Both options are available for Enterprise, Enterprise Unlimited and OEM offers. The Professional offer is available in the cloud only.
You can contact us to get a customized demo or a dedicated testing environment suited to your use cases.
You can also start by visiting our online community (eXo Tribe) to get a sneak peek at a live implementation of eXo Platform for a community management use case. There, you can test drive some of the platform’s functionality using ‘My Applications’ and the Sandbox space.
Our subscriptions are paid annually upfront for both cloud or self-hosted modes. Payment terms are contractual for other services. Click here for detailed terms and conditions.
Support , maintenance, security advisory, cloud hosting as well as self-care services are included in the subscription price. Other services are purchased separately.
We offer two levels of support: standard and premium. The standard level provides web support during standard business hours for three named contacts. The premium level provides 24/7 web and phone support for unlimited cases and five named contacts. The premium level also includes support for custom developments and integrations performed by eXo Platform experts. Detailed SLAs for each support level can be found here.
Yes, maintenance is included in all offers. You get access to all bug fixes and enhancements developed for our customers in regular maintenance releases. For hosted customers, maintenance upgrades are planned with you and 100% handled by our team.
When security issues are reported our security team analyses the severity and prepares protective patches and instructions. When security fixes are ready, a security advisory is an early notification before we make the fixes publicly available. The security advisory is a comprehensive list of security issues, risks and remediation instructions, including access to patches to protect your system. For peace of mind, security patches are automatically applied by our team for hosted customers.
It is the ability to deeply customize your platform, connect it to your information system or extend the software to match your specific needs.
We first release a beta version for a new add-on. That means that it is available and compatible with the platform. During its beta phase, the add-on is installed and used and feedback is gathered. Popular add-ons are then improved based on feedback and productized either as separate add-ons or as part of the core platform. Clients who chose to participate in the beta phase, get advantages for the final version.
We offer a 30-day refund for subscriptions purchased online. There are no refunds for services.
Open source means open code that your IT team can fully control. We sell enterprise-ready packaged editions of an open-source eponyme project, eXo Platform. We also sell support and other services for our commercial editions.
