Try now Demo en
  • en
  • fr
  • de
  • Product
    • Platform
      • Software TourFeatures & capabilities overview
      • Why eXoeXo Platform key differentiators
      • InternationalisationSupporting multilingual environments
      • MobileResponsive & available on any device
    • Technology
      • No CodeTailor eXo platform to your needs
      • ArchitectureAn overview of eXo Platform technology
      • IntegrationsAvailable connectors & integration capabilities
      • SecurityeXo Platform security measures
      • Open sourceComponents & licensing
  • Solutions
    • Communication
      • Modern IntranetBuild your company culture
      • Knowledge managementCentralize and share your company knowledge
      • Community managementEngage your community
      • ExtranetInvolve your clients and partners
    • Collaboration
      • Social NetworkConnect all your employees
      • Collaboration PlatformEmpower your teams
      • Employee PortalCentralize your work environment
      • Employee EngagementEngage & empower your employees
    • For
      • Public Sector
      • Networks
      • Education
      • Enterprises
  • Pricing
  • Resources
    • Resource center
      • Case studies
      • White Papers
      • Datasheets
      • Videos
    • Migration guide
      • Alternative to Microsoft 365
      • Alternative to Sharepoint
      • Alternative to Workplace from Meta
    • From The Blog
      • eXo Platform 6.5 is released: personalized navigation, multi-sites management and more
      • eXo launches its online community platform – eXo Tribe!
      • Cloud Vs On-premise Digital Workplace: Which one is right for your business?
  • Community
    • CommunityJoin our online community platform
    • DownloadLaunch eXo platform in your infrastructure
    • Source codeSource code on github
    • FAQsAbout the software, the community and our offers
    • REST APIs & DocumentationAll REST APIs available in eXo Platform
  • Company
    • Customers
    • Partners
    • Services
    • About us
    • Contact us
    • Newsroom
  • Menu mobile
    • Pricing
    • About us
    • Careers
    • Resource center
    • Blog
    • Contact us
    • Try eXo
Platform
  • Software Tour Features & capabilities overview
  • Why eXo eXo Platform key differentiators
  • Internationalisation Supporting multilingual environments
  • Mobile Responsive & available on any device
Technology
  • No Code Tailor eXo platform to your needs
  • Architecture An overview of eXo Platform technology
  • Integrations Available connectors & integration capabilities
  • Security eXo Platform security measures
  • Open source Components & licensing
Communication
  • Modern Intranet Build your company culture
  • Knowledge management Centralize and share your company knowledge
  • Community management Engage your community
  • Extranet Involve your clients and partners
Collaboration
  • Social Network Connect all your employees
  • Collaboration Platform Empower your teams
  • Employee Portal Centralize your work environment
  • Employee Engagement Engage & empower your employees
For
  • Public Sector
  • Networks
  • Education
  • Enterprises
Resource center
  • Case studies
  • White Papers
  • Datasheets
  • Videos
Migration guide
  • Alternative to Microsoft 365
  • Alternative to Sharepoint
  • Alternative to Workplace from Meta
From The Blog
  • eXo Platform 6.5 is released: personalized navigation, multi-sites management and more
  • eXo launches its online community platform – eXo Tribe!
  • Cloud Vs On-premise Digital Workplace: Which one is right for your business?
Community Join our online community platform
Download Launch eXo platform in your infrastructure
Source code Source code on github
FAQs About the software, the community and our offers
REST APIs & Documentation All REST APIs available in eXo Platform
Customers
Partners
Services
About us
Contact us
Newsroom
Pricing
About us
Careers
Resource center
Blog
Contact us
Try eXo
  1. Accueil
  2. Uncategorized
  3. The Enterprise Intranet Goes Social at eXo

The Enterprise Intranet Goes Social at eXo

Every tech company should be the best example of its own technology, so we thought it was time to share the eXo story of how we built and use our social intranet. Launched with eXo Platform, our social intranet satisfies the specific needs of our enterprise organization: managing content, as well as collaborating on projects worldwide – U.S., France, Vietnam, Tunisia and Ukraine. In doing so, the notion of “going social” has been redefined for us — now it’s more interactive, more sticky and more useful, and we have 100% adoption among our 180 employees.

Read on and you’ll find out how eXo built and uses its social intranet, including our rollout and rapid initial adoption, use cases and snapshots, as well as some unexpected benefits along the way.

*****

Companies create intranets and internal company websites to establish a central “start page,” a dashboard that users visit throughout the day for relevant, up-to-the-minute news and information. That’s the vision. In reality, traditional intranets and websites tend to be static and stale, discouraging user visits. Now, companies can make their intranets more interactive, more sticky, and more useful by “going social” with web 2.0 and social network features. Ultimately, this new breed of social intranet can connect employees, ideas, discussion and content to more fully empower users throughout the organization – in both expected and unexpected ways.

When eXo decided to launch a social intranet using our own eXo Platform, our goal was much the same. We wanted a better way to communicate comprehensive and detailed information on all things eXo, from project status to team activities and beyond. We wanted something that fell between pushing out email and posting a static page on our previous intranet. But most of all, we wanted our users to want to return to the social intranet, eagerly and frequently. If we had to mandate or otherwise force user engagement, our social intranet would surely be limited in its adoption, and possibly a wasted investment.

Our social intranet has been a dramatic success. And we offer our own experiences as a case study for project managers and developers charged with building a new company intranet or adding social network features to an existing intranet. What can be done with social technologies, and what happens when they are introduced to the enterprise? Let’s find out.

The paper covers several issues we found significant in our social intranet experience, including:

  • Dashboards – the concept of dashboards (which is central to the eXo Platform and to our social intranet) and the benefits and core technology of dashboards:
  • Building and organizing the social intranet –the framework and features of the social intranet.
  • Using the social intranet – our rollout and rapid initial adoption as well as use cases and snapshots.
  • Impact and unexpected benefits – improvements in our day-to-day work experience, including company unification, product development, remote and mobile employees.

Before we move on, let’s put a few things in context. First, “going social” for us was far more than the adoption of Facebook-style posts or Twitter-like activity streams. No doubt, those are significant parts of our social intranet. But eXo itself is an enterprise organization. If we really wanted to go social, we also needed to be able to manage content and collaborate on projects—features that work with, but are distinct from the social aspects. The eXo Platform already included that enterprise functionality, so we added the social features to facilitate the work inspired and informed by social activity.

Second, the eXo social intranet was not our first intranet. Like a lot of companies, our previous intranet was basically a shared drive with no social aspects whatsoever. At best, the static pages made for a great archive and research tool. At worst, information quickly grew stale and got buried. For managers, it was hard to get their teams to pay attention to updates, and it was hard to communicate with other departments. The result? An extremely low user retention rate. Even when we opened the intranet to select partners and customers—using it as a portal—users only came when they were looking for a predetermined resource. Until another, specific document, invoice or file was needed, there was no reason to return to the intranet.

*****

Stay tuned. We will be publishing more of our journey in creating and using our social intranet throughout this week, here on our blog. First up tomorrow will be: “Dashboards: Central to the Modern Enterprise Intranet.” If you can’t wait, you can jump right to the paper now – it’s available in our new Evaluation Toolkit.

Brahim Jaouane

I am a Digital Marketing specialist specialized in SEO at eXo Platform. Passionate about new technologies and Digital Marketing. With 10 years' experience, I support companies in their digital communication strategies and implement the tools necessary for their success. My approach combines the use of different traffic acquisition levers and an optimization of the user experience to convert visitors into customers. After various digital experiences in communication agencies as well as in B2B company, I have a wide range of skills and I am able to manage the digital marketing strategy of small and medium-sized companies.

Full-featured digital workplace with everything your employees need to work efficiently, smartly integrated for a compelling employee experience

  • Product
    • Software tour
    • Communication
    • Collaboration
    • Knowledge
    • Productivity
    • Open Source
    • Integrations
    • Security
  • Uses cases
    • Digital Workplace
    • Intranet software
    • Collaboration software
    • Knowledge management software
    • Entreprise Social Network
    • Employee Engagement platform
  • Roles
    • Internal Communications
    • Human Resources
    • Information Technology
  • Company
    • Product offer
    • Services Offer
    • Customers
    • Partners
    • About us
  • Resources
    • FAQs
    • Resource Center
    • Collaboration guide
    • What is a Digital workplace?
    • What is an intranet?
    • Employee engagement
  • Terms and Conditions
  • Legal
  • Privacy Policy
  • Accessibility
  • Contact us
  • Sitemap
  • Facebook
  • Twitter
  • LinkedIn
wpDiscuz