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Platform
  • Software Tour Features & capabilities overview
  • Why eXo eXo Platform key differentiators
  • Internationalisation Supporting multilingual environments
  • Mobile Responsive & available on any device
Technology
  • No Code Tailor eXo platform to your needs
  • Architecture An overview of eXo Platform technology
  • Integrations Available connectors & integration capabilities
  • Security eXo Platform security measures
  • Open source Components & licensing
Communication
  • Modern Intranet Build your company culture
  • Knowledge management Centralize and share your company knowledge
  • Community management Engage your community
  • Extranet Involve your clients and partners
Collaboration
  • Social Network Connect all your employees
  • Collaboration Platform Empower your teams
  • Employee Portal Centralize your work environment
  • Employee Engagement Engage & empower your employees
For
  • Public Sector
  • Networks
  • Education
  • Enterprises
Resource center
  • Case studies
  • White Papers
  • Datasheets
  • Videos
Migration guide
  • Alternative to Microsoft 365
  • Alternative to Sharepoint
  • Alternative to Workplace from Meta
From The Blog
  • eXo Platform 6.5 is released: personalized navigation, multi-sites management and more
  • eXo launches its online community platform – eXo Tribe!
  • Cloud Vs On-premise Digital Workplace: Which one is right for your business?
Community Join our online community platform
Download Launch eXo platform in your infrastructure
Source code Source code on github
FAQs About the software, the community and our offers
REST APIs & Documentation All REST APIs available in eXo Platform
Customers
Partners
Services
About us
Contact us
Newsroom
Pricing
About us
Careers
Resource center
Blog
Contact us
Try eXo
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  3. Inside eXo – Meet an eXoer!

Inside eXo – Meet an eXoer!

Inside eXo - Customer Success Manager

Shazia Ben Jaâfar is the Customer Success Manager for eXo Platform. She brings flowers to the office every week and cares about customers!

“I’m the customer advocate, and I do my very best to understand their needs and make them happy.”

Take us back to your beginnings at eXo…
Before eXo, I was working elsewhere. At the time, eXo was looking for a sales person for the LATAM and Spanish market. They allowed me to combine my marketing studies with my work, which was super cool! Besides, it truly gave me a challenging opportunity, interacting with people from Chile, Argentina, Colombia etc.

How would you describe your job?
As the Customer Success Manager, I’m the customer advocate. I make communications between the customers and eXo departments smoother. My mission every day is to make eXo’s customers happy about their investment in the product. I check up on them to see if there’s anything I can do for them. My job is about trust, help and availability.

What difficulties have you encountered?
(laughs) For me, difficulties are my daily batch! And that’s what makes my job challenging and amazing. Customers do not want to wait, and their projects are what matter the most to them, therefore to me. Their problems become mine, and I have to come up with the right solutions, chop chop! Otherwise, I just feel useless – and who wants that, right?

What are the good aspects of being a Customer Success Manager?
Well, it’s ego boosting! It’s a rewarding job, and it makes me feel good. I’m my customers’ hero. (laughs)

Tell us about a typical day at the eXo office…
Every day is a new day. My day really depends on my customers’ emergencies and demands. Between two calls, I can share a good laugh with my colleagues.
I also bring flowers from my garden to the office every week. It puts me in a good mood and lightens up the office.

What job wouldn’t you like to do?
Teaching! Arghhh. It would get boring… Hey, teachers, leave those kids alone! (laughs)

What sound or noise do you love?
Sighing wind… It takes away any bad energy. Besides, it makes sense because I’m a Libra, and air is my element!

What sound or noise do you hate?
Nail biting, ugh.

What are your favorite movies?
City of Angels and Slumdog Millionaire.

What’s your favorite food?
Italian pasta, peaches and fondant au chocolat!

Tell us something about you that you wouldn’t like us to know
Mmm… I put on my headphones to make believe I’m listening to music … when I’m not! Free tip, here you go. (laughs)

 

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Brahim Jaouane

I am a Digital Marketing specialist specialized in SEO at eXo Platform. Passionate about new technologies and Digital Marketing. With 10 years' experience, I support companies in their digital communication strategies and implement the tools necessary for their success. My approach combines the use of different traffic acquisition levers and an optimization of the user experience to convert visitors into customers. After various digital experiences in communication agencies as well as in B2B company, I have a wide range of skills and I am able to manage the digital marketing strategy of small and medium-sized companies.

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