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Platform
  • Software Tour Features & capabilities overview
  • Why eXo eXo Platform key differentiators
  • Internationalisation Supporting multilingual environments
  • Mobile Responsive & available on any device
Technology
  • No Code Tailor eXo platform to your needs
  • Architecture An overview of eXo Platform technology
  • Integrations Available connectors & integration capabilities
  • Security eXo Platform security measures
  • Open source Components & licensing
Communication
  • Modern Intranet Build your company culture
  • Knowledge management Centralize and share your company knowledge
  • Community management Engage your community
  • Extranet Involve your clients and partners
Collaboration
  • Social Network Connect all your employees
  • Collaboration Platform Empower your teams
  • Employee Portal Centralize your work environment
  • Employee Engagement Engage & empower your employees
For
  • Public Sector
  • Networks
  • Education
  • Enterprises
Resource center
  • Case studies
  • White Papers
  • Datasheets
  • Videos
Migration guide
  • Alternative to Microsoft 365
  • Alternative to Sharepoint
  • Alternative to Workplace from Meta
From The Blog
  • eXo Platform 6.5 is released: personalized navigation, multi-sites management and more
  • eXo launches its online community platform – eXo Tribe!
  • Cloud Vs On-premise Digital Workplace: Which one is right for your business?
Community Join our online community platform
Download Launch eXo platform in your infrastructure
Source code Source code on github
FAQs About the software, the community and our offers
REST APIs & Documentation All REST APIs available in eXo Platform
Customers
Partners
Services
About us
Contact us
Newsroom
Pricing
About us
Careers
Resource center
Blog
Contact us
Try eXo
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  3. Inside eXo – Meet an eXoer!

Inside eXo – Meet an eXoer!

Ali Hamdi is the Service Delivery Director for eXo Platform. His mission is to solve our customers’ problems. Always!

 

“To me, the customer is king. Whatever their problems, I’m here to listen to them and find solutions for them.”

 

Take us back to your beginnings at eXo
I started my eXo adventure in May 2009, as a developer. After a while, I was promoted as the team lead support and eventually I became the service delivery director. eXo has given me the chance to be a leader and to improve my professional and human skills. I feel truly fulfilled in my work and I am always looking to take on new challenges!

How would you describe your job?
As the service delivery director, my mission is to make my clients’ lives easier. I do my very best to help their projects succeed, whether through the support service or through consulting. If a client wants to implement additional features or expand a project, I’ll act as a consultant. If the client has a technical bug or a question, I’ll wear my support hat! To me, the customer is king. Whatever their problems, I’m here to listen to them and find solutions for them.

What difficulties have you encountered?
When you look at it, we always have problems. Everybody. Problems are like oxygen. It might sound weird, but that’s true. And as we require oxygen to live, we also require problems to live. And the real problem is when there are no problems (laughs). I believe that there’s always a solution.

What are the good aspects of being a service delivery director?
Well, it has probably taught me to manage a whole range of problems, even in my personal life. Through my job, I have learned to be very patient, to control my emotions and to think and act quickly.

Tell us about a typical day in the eXo office
I check my emails, my eXo activity stream, and then my team and I gather for a quick stand-up meeting to discuss our tasks, emergencies and issues. Also, I make sure that there’s a healthy work environment.

My position requires me to be a good listener and to maintain trust with my team. That’s absolutely necessary for success.

What job wouldn’t you like to do?
Probably a singer. Because, believe me, my voice is a disaster! But I would’ve liked to have been a farmer. I love nature… Maybe one day, who knows?

What sound or noise do you love?
My kids!

What sound or noise do you hate?
My kids! Especially early in the morning…

What is your favorite movie?
Seven.

What’s your favorite food?
Grilled vegetables and fish!

Tell us something about yourself that you wouldn’t like us to know
Mmm… Gotta go! (laughs)


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Brahim Jaouane

I am a Digital Marketing specialist specialized in SEO at eXo Platform. Passionate about new technologies and Digital Marketing. With 10 years' experience, I support companies in their digital communication strategies and implement the tools necessary for their success. My approach combines the use of different traffic acquisition levers and an optimization of the user experience to convert visitors into customers. After various digital experiences in communication agencies as well as in B2B company, I have a wide range of skills and I am able to manage the digital marketing strategy of small and medium-sized companies.

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