Key Benefits of a Customer Extranet
Drive customer engagement with content management and activity streams
Inform and engage your customers with our built-in web content management capabilities.
Collaborate on content creation and display engaging, rich content within minutes directly on your website.
Leverage social activity streams to liven your communication and boost customer engagement.
Ensure your clients’ privacy with spaces and permissions management
Give your customers private digital spaces in which they can find relevant information, share documents, and interact with your teams.
Permissions management ensures complete privacy of all exchanges from other clients. Documents can be further protected depending on individual permissions.
Improve your client support with collaboration tools
Support your customers, provide product knowledge, and mutualize your support efforts with open forums and wikis.
Provide personalized real-time support with chats.
Concentrate your customer knowledge in one place with spaces, accommodating your staff changes without loss of service quality.
Build a compelling digital experience throughout your customer journey
From the first touch to customer on-boarding and support, design your digital customer experience as a unified journey. Enable your customers to get information, interact with your company representatives, take action, and get support from one place.
Leverage our unique fully featured platform to build YOUR digital experience. Easily customize and extend our software, integrating it to your business applications and environment.
Who Benefits the Most from the eXo
Customer Extranet Platform?
- Companies that want to build integrated digital customer journeys
- Companies that want to improve their customer support and increase client satisfaction
- Companies that assist clients through custom applications and that have dispersed customer knowledge