eXo Platform is an open-source digital workplace that brings together communication, collaboration, knowledge management and engagement in a single, unified environment, while giving organizations full control over their data, usage and evolution.
Platform & Use Cases
About eXo Platform
Product & Core Capabilities
About eXo Platform
Who is eXo Platform designed for?
What types of organizations use eXo Platform?
eXo Platform is used by all types of organizations, including private companies, public-sector institutions, NGOs and non-profits, to support intranets, collaboration, knowledge sharing and employee engagement.
eXo Platform is used by all types of organizations, including private companies, public-sector institutions, NGOs and non-profits, to support intranets, collaboration, knowledge sharing and employee engagement.
Is eXo Platform suitable for large and public-sector organizations?
Yes. eXo Platform is designed to support large and public-sector organizations, with advanced security, identity management, permissions, compliance capabilities and scalable architectures suited to complex and regulated environments.
Is eXo Platform suitable for small organizations?
Yes. eXo Platform is also well suited for small organizations, thanks to its SaaS Professional offer, ready-to-use features and no-code configuration, allowing teams to get started quickly and grow progressively.
How long has eXo Platform been on the market?
eXo Platform has been evolving for more than 20 years, growing from an open-source project into a mature digital workplace shaped by long-term customer use, community contributions and a commitment to sustainability and independence.
Product & Core Capabilities
What are the core capabilities of eXo Platform?
eXo Platform provides core digital workplace capabilities including internal communication, team collaboration, knowledge and content management, document sharing, social interactions, and engagement features, all integrated into a single, unified platform.
What use cases does eXo Platform cover?
eXo Platform covers a wide range of use cases such as corporate intranets, collaborative workspaces, project and team collaboration, knowledge bases, document management and employee engagement platforms, adaptable to different organizational contexts.
Is eXo Platform an intranet, a collaboration platform, or both?
Both. eXo Platform combines intranet and collaboration capabilities in a single solution, allowing organizations to inform, collaborate and share knowledge within the same environment.
These capabilities can be used together for a fully unified digital workplace, or independently, depending on organizational needs and use cases.
These capabilities can be used together for a fully unified digital workplace, or independently, depending on organizational needs and use cases.
How does eXo Platform support everyday teamwork?
eXo Platform supports everyday teamwork by bringing people, content, activities and conversations together in shared spaces, making it easier for teams to collaborate, share information, manage documents and stay aligned in their daily work.
Can eXo Platform replace multiple workplace tools?
Yes. eXo Platform can replace or consolidate multiple workplace tools, including intranet solutions, collaboration platforms, document management systems and team communication tools.
It can also act as an alternative to suites such as Microsoft 365 or Google Workspace, while offering organizations greater control, openness and flexibility over their digital workplace.
Customers & Use Cases
What types of customers use eXo Platform?
eXo Platform is used by a wide variety of customers, including private companies, public-sector organizations, NGOs and non-profits, across different industries and organizational sizes, to support intranets, collaboration and knowledge sharing.
Is eXo Platform used in the public sector?
Yes. eXo Platform is widely used in public-sector environments, where requirements around security, data protection, compliance, accessibility and long-term control are critical.
Can eXo Platform support international organizations?
Yes. eXo Platform supports international organizations through multi-language capabilities, flexible deployment options and scalable architectures that can accommodate distributed teams and multi-country environments.
Do you have customer case studies?
Yes. eXo Platform is used by organizations worldwide, and customer case studies are available to illustrate real-world use cases across different sectors and organizational contexts.
How does eXo Platform scale with organizational growth?
eXo Platform is designed to scale as organizations grow, supporting increasing numbers of users, teams and use cases through flexible architecture, modular capabilities and deployment options that adapt over time.
AI & Responsible AI
AI in eXo Platform
AI in eXo Platform
How is AI integrated into eXo Platform?
AI is integrated directly into eXo Platform to support everyday work across content, collaboration and knowledge. It is embedded within existing features and workflows, helping users search, write, organize information and automate low-value tasks, without disrupting how they work.
What does “AI-augmented digital workplace” mean?
An AI-augmented digital workplace means that AI enhances user capabilities rather than replacing them. In eXo Platform, AI assists users in their daily activities by improving access to information and productivity, while remaining contextual, optional and under user control.
Is AI optional in eXo Platform?
Yes. AI features in eXo Platform are optional and can be enabled, configured or restricted depending on organizational policies, use cases and user roles. Organizations remain fully in control of where and how AI is used.
Is human validation required for AI actions?
Yes. eXo Platform follows a human-in-the-loop approach by design. AI can suggest actions or generate content, but final decisions and actions are always reviewed and validated by users.
Controlled & Responsible AI
How does eXo ensure AI remains under user control?
eXo Platform is designed with AI governance at its core. AI features respect user permissions, workspace boundaries and organizational rules, and never act autonomously. Users remain in control of when AI is used, what data it can access, and which actions can be performed.
Can organizations choose or restrict AI usage?
Yes. Organizations can enable, limit or disable AI usage at different levels, such as globally, per use case, per space or per user role. This allows AI adoption to be progressive and aligned with internal policies and compliance requirements.
What AI models can be used with eXo Platform?
eXo Platform supports a multi-model approach, allowing organizations to use different AI models depending on the use case. Models can be configured at the platform level or per use case, making it possible, for example, to rely on self-hosted or open-source models for some scenarios while using other models for different needs. This flexibility helps balance performance, cost, security and data sovereignty requirements.
How does eXo handle data privacy with AI?
AI in eXo Platform operates on controlled data scopes and respects existing access rights. Data used by AI follows the same security and privacy rules as the rest of the platform, supporting data isolation, compliance requirements and, where applicable, self-hosted or sovereign AI deployments.
Deployment, Security & Compliance
Deployment
- What deployment options are available?
- Is eXo Platform available as SaaS?
- What is included in the SaaS Professional offer?
- Can eXo Platform be self-hosted?
- Can we switch from on-premise to SaaS (or vice versa)?
- Where is data hosted in the SaaS offering?
- Is eXo Platform available in private cloud environments?
Security, Privacy & Compliance
Deployment
What deployment options are available?
eXo Platform offers multiple deployment options to fit different organizational, security and regulatory requirements, including SaaS (mutualized cloud), private cloud, self-hosted on-premise deployments, and tailored air-gapped environments.
Is eXo Platform available as SaaS?
Yes. eXo Platform is available as a SaaS offering, operated and maintained by eXo, providing a ready-to-use digital workplace with regular updates, security maintenance and simplified operations.
What is included in the SaaS Professional offer?
The SaaS Professional offer provides a ready-to-use digital workplace operated by eXo in a mutualized cloud environment. It includes all core collaboration and communication features, allowing users to create spaces, share content, collaborate on documents, and communicate through social and collaborative tools.The platform is preconfigured and branded by eXo, with limited platform-level customization. Advanced configuration, deep page customization, branding control and platform extensibility are available in dedicated Enterprise deployments (private cloud or on-premise), not in the mutualized SaaS environment.
Can eXo Platform be self-hosted?
Yes. eXo Platform can be fully self-hosted, either on-premise or in a customer-managed cloud environment, giving organizations full control over infrastructure, data and operations.
Can we switch from on-premise to SaaS (or vice versa)?
Yes. eXo Platform supports flexible deployment paths, allowing organizations to move between self-hosted, private cloud and SaaS deployments as their needs evolve, while preserving data and usage continuity.
Where is data hosted in the SaaS offering?
For the SaaS Professional offer, data is hosted in secure, mutualized cloud environments operated by eXo, with several data location options available for customers to choose from.
For Enterprise offers, data hosting is fully aligned with customer requirements and can be deployed in dedicated cloud environments, private infrastructures or on-premise, including sovereign or air-gapped setups when needed.
Is eXo Platform available in private cloud environments?
Yes. eXo Platform can be deployed in private cloud environments, including dedicated or sovereign infrastructures, and can also be tailored for highly secure or air-gapped environments when required.
Security, Privacy & Compliance
How does eXo Platform ensure data security?
eXo Platform relies on secure architectures and operational practices aligned with industry standards. Our SaaS offerings are hosted on ISO 27001–certified IaaS providers, and the platform is operated by eXo in accordance with these security principles. For Enterprise customers, a detailed Security Assurance Plan is provided, covering security measures, processes and responsibilities.
What authentication and identity providers are supported?
eXo Platform supports integration with standard enterprise identity and directory services. This includes compatibility with common authentication protocols and external identity providers used in corporate and public-sector environments.
Does eXo Platform support SSO and enterprise IAM?
Yes. eXo Platform supports Single Sign-On (SSO) and integration with enterprise Identity and Access Management (IAM) systems, allowing organizations to centralize authentication and user lifecycle management.
How are permissions and access rights managed?
Permissions and access rights in eXo Platform are managed through a granular, role-based model. Access can be defined at platform, space and content levels, ensuring that users only see and interact with information they are authorized to access.
Is eXo Platform compliant with GDPR?
Yes. eXo Platform is designed to support GDPR compliance by providing data protection mechanisms, access controls and tools that help organizations meet their regulatory obligations. Data hosting and processing can be aligned with customer and regulatory requirements, particularly for Enterprise deployments.
How are updates and security patches handled?
For SaaS offerings, updates and security patches are managed and applied by eXo as part of the service, ensuring the platform remains up to date and secure. For self-hosted and Enterprise deployments, updates and patches are provided by eXo and applied according to agreed maintenance and operational processes.
Open-source, Pricing & Services
Open-source & Independence
- Is eXo Platform open-source?
- What open-source license does eXo Platform use?
- What is the difference between the Community and Enterprise editions?
- What does “no vendor lock-in” mean in practice?
- Can customers access and modify the source code?
- How does eXo ensure long-term independence?
- What happens if we stop using the SaaS offer?
Pricing, Offers & Licensing
Support, Services & Ecosystem
Open-source & Independence
Is eXo Platform open-source?
Yes. eXo Platform is an open-source digital workplace. The source code is openly available, and the platform is developed and maintained as an open-source project alongside commercial offerings.
What open-source license does eXo Platform use?
eXo Platform is available as a Community Edition under the AGPL license. In parallel, eXo provides an Enterprise Edition that builds on the same open-source codebase, with additional packaging, configuration and services.
What is the difference between the Community and Enterprise editions?
Both editions are based on the same open-source core and provide the same functional capabilities. The Enterprise Edition is packaged and preconfigured, with add-ons already installed, templates available out of the box (pages, spaces), and advanced configuration options, including AI-related settings, along with professional support and services.
What does “no vendor lock-in” mean in practice?
“No vendor lock-in” means that organizations are not technically or contractually trapped. Because eXo Platform is open-source and API-driven, customers retain access to their data and can migrate it if needed. This ensures reversibility, long-term control and greater freedom in negotiating services and pricing.
Can customers access and modify the source code?
Yes. Customers can access and modify the source code. However, forking the platform is generally not recommended, as it can make upgrades and long-term maintenance more complex. Instead, eXo Platform is designed to be cleanly extended through APIs and extension points, preserving upgradeability.
How does eXo ensure long-term independence?
eXo’s open-source model, combined with open APIs and a clear separation between software and services, ensures long-term independence. Organizations are not dependent on a single proprietary vendor and can continue using, hosting or evolving the platform even if their commercial relationship changes.
What happens if we stop using the SaaS offer?
If a customer stops using the SaaS offer, their data remains accessible and can be migrated to another eXo deployment, such as a self-hosted or Enterprise environment. Thanks to open standards and APIs, organizations can ensure continuity and reversibility without being locked into the SaaS service.
Pricing, Offers & Licensing
What offers are available for eXo Platform?
eXo Platform is available through different offers to match organizational needs, including a SaaS Professional offer for ready-to-use deployments, and Enterprise offers for dedicated environments deployed in private cloud or on-premise, with advanced configuration and services.
What is included in the SaaS Professional offer?
The SaaS Professional offer provides a ready-to-use digital workplace hosted by eXo in a mutualized cloud environment. It includes all core collaboration and communication features, platform operations, updates and maintenance, allowing organizations to focus on usage rather than infrastructure.
How does SaaS pricing work?
SaaS pricing for eXo Platform is subscription-based and calculated per user. Pricing may vary depending on the intended use case, with adapted pricing models available for specific profiles such as frontline or occasional users.
Is pricing based on users?
Yes. eXo Platform subscriptions are primarily based on the number of users and their usage profiles.For self-hosted Enterprise deployments, pricing typically combines a per-user subscription with a server subscription, while SaaS offers are based solely on a per-user model. Per-user pricing may also vary depending on use cases, such as frontline worker access.
Are there differences between SaaS and self-hosted pricing?
Yes. SaaS pricing is based on a per-user subscription and includes hosting and operations.
Self-hosted Enterprise pricing includes both a per-user subscription and a server subscription, reflecting the different deployment and operational models. Per-user pricing may also differ between SaaS and self-hosted offers.
Self-hosted Enterprise pricing includes both a per-user subscription and a server subscription, reflecting the different deployment and operational models. Per-user pricing may also differ between SaaS and self-hosted offers.
Are updates and maintenance included?
Yes. Updates and maintenance are included in all subscription offers.For SaaS deployments, updates and patches are managed directly by eXo. For self-hosted Enterprise deployments, updates are provided by eXo and applied according to agreed maintenance processes.
Is there a free or trial version available?
Yes. A shared trial environment is available for initial evaluations of Enterprise offers.At later stages of the evaluation process, a dedicated evaluation environment can also be provided for Enterprise customers when required.
For the SaaS Professional offer (eXo Hubs), a free 14-day trial is available, allowing organizations to explore the platform in a ready-to-use environment before subscribing.
For the SaaS Professional offer (eXo Hubs), a free 14-day trial is available, allowing organizations to explore the platform in a ready-to-use environment before subscribing.
Support, Services & Ecosystem
What support options are available?
eXo Platform support depends on the offer. Enterprise deployments (whether in cloud or on-premise) come with SLA-based support with different service levels. The SaaS Professional offer is supported through self-service resources (documentation, knowledge base and FAQs), rather than help-desk support.
Are professional services available?
Yes. Professional services are available for Enterprise customers to support deployment, configuration, integrations, customization and large-scale rollouts.
Do you provide onboarding and training?
Yes. Onboarding and training are typically part of Enterprise projects, helping teams adopt the platform efficiently and roll out use cases progressively.
Can partners deliver and support eXo Platform?
Yes. eXo Platform can be delivered and supported by certified partners, working in coordination with eXo to ensure consistent quality and expertise.
Is there a partner ecosystem?
Yes. eXo works with a network of partners who support implementations, integrations and long-term operations across different regions and markets.
Migration & Adoption
Can we migrate from another intranet or collaboration tool?
Yes. eXo Platform supports migration from other intranet or collaboration tools, primarily through APIs and data export mechanisms. Migration approaches depend on the source systems and are defined as part of the project scope.
What content can be migrated into eXo Platform?
Most types of content can be migrated into eXo Platform. Users, spaces and documents are the most common and straightforward elements to migrate. Other content types may also be migrated but typically require additional analysis and mapping.
How long does a typical deployment take?
Deployment timelines depend on the project scope, level of customization and technical environment. Collaboration-focused projects are typically faster to deploy than full intranet implementations. Integration with existing systems such as Active Directory, identity flows or security infrastructures can also impact timelines, particularly for on-premise deployments. Thanks to its no-code capabilities and ready-to-use templates, eXo Platform can generally be deployed and configured faster than many alternative solutions.
How do you support user adoption?
User adoption is supported through onboarding, training and progressive rollout strategies, typically as part of Enterprise projects. These approaches help teams adopt the platform effectively and align usage with organizational goals.
Can eXo Platform be rolled out progressively?
Yes. eXo Platform is designed for progressive rollout, allowing organizations to start with a limited scope or use case and expand gradually as adoption grows.
Is the platform customizable without development?
Yes. eXo Platform offers no-code and configuration capabilities that allow many aspects of the platform to be adapted without development. Advanced customization and extensions can be implemented through APIs when needed.