By using eXo Knowledge to collect, organize and publish knowledge, you will enhance your company's internal productivity and creativity while building a valuable knowledge center for your clients. The knowledge management services in eXo Platform will help you to grow a community of users and experts around your business.
Forum, Answers & FAQ
Create content-rich forums by adding polls, linking related topics or tagging key words with eXo Forum. Evaluate the highest-rated answers to commonly asked questions in eXo Answers, and publish them in the eXo FAQ.
Learn how easy it is to enable these features in the Getting Started Guide.
Automatic Set-up with Customizable Options
Using the organization and security features of eXo Core Services, eXo Knowledge provides an advanced permission system that allows administrators to explicitly define rules related to users' actions.
Discover the user access and moderation capabilities in the product screenshot Gallery.
Community Collaboration
Message rating and post counting make it easy to identify domain experts, while email notifications and RSS feeds enable forum activity to be tracked. A messaging system gives administrators or users the option to have private discussions.
See how to add knowledge management capabilities to an intranet in this Video Demo.
Open Standards and REST APIs
By providing Java and REST APIs with support for open standards, eXo Knowledge will easily integrate with your existing resources, and can be used to extend other Java applications.
Learn how to build mashups that can be integrated with eXo Knowledge in this Video Demo.
Prevent duplication of effort by collecting and organizing knowledge in a searchable and browsable database. Publishing the most common questions and answers in FAQs means you never have to answer the same question twice.
By providing an information exchange channel, users are quickly able to find more accurate answers to their questions, improving overall customer satisfaction. These additional opportunities for open community feedback reinforce your company's overall credibility and allow you to prioritize the most important functionality requirements.
If you have made significant investments in SSO, building a master LDAP user directory, or setting up cluster infrastructure, you can easily integrate eXo Knowledge without compromising these resources. Integration with existing assets is easy with the modular eXo Core Services, powered by the GateIn portal framework.
Establishing a community of interactive users will over time contribute to higher quality resources. An organized and feedback-enabled center of discussion will allow you to identify new ideas, and even introduce the positive influence of community evangelists.
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