The Ultimate Guide to Knowledge Management : definition, tools, benefits, challenges and best practices

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What is knowledge management?

Knowledge management refers to the process of capturing, organizing, storing, retrieving, and sharing knowledge within an organization to enhance its overall performance and competitiveness. It involves the systematic management of an organization’s intellectual assets, including information, experiences, insights, and expertise, to facilitate effective decision-making, innovation, and learning.

Why is knowledge management important for organizations?

Knowledge management in general refers to the process of acquiring, storing and sharing information from several sources and making it readily available to exploit and evolve in a simple way.

A built-in knowledge management system can improve your organisation in the following ways.

Boost productivity
Facilitate employee onboarding and continuous learning
Reduce duplicated knowledge
Increase customer service and support

➝ Find out why is knowledge management important for organizations

How can knowledge management benefit employee collaboration?

The new generation of knowledge management solutions is a collaborative one. The idea here is to not only be able to create, federate, edit and organize content and information but to easily collaborate and communicate around it within the knowledge base itself. One secret for being successful with this is to do it without creating a distraction.

➝ Find out how can knowledge management benefit employee collaboration

How to build a strong knowledge-sharing culture

Knowledge sharing is the backbone of any successful working experience.

Communicate the importance of knowledge sharing
Choose the right tools wisely
Educate employees on how to share and exchange knowledge
Give employees incentives to share more regularly

➝ Learn more how to create a knowledge-sharing culture

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Accordéon #2

Titre d’accordéon

Knowledge management