You did your research, planning and your employees seem onboard to use the solution but all the feedback you are getting is negative. The negative feedback can be explained by poor UX and UI designs.UX refers to user experience design, in other words how your employees engage and interact with the product and whether it is useful for them. On the other hand, UI design refers to user interface and it is basically the look and style of the solution. UX and UI are interdependent.
You can have a solution that responds to your employees’ needs but that is not easy to navigate or easy on the eye and vice versa. This can be very frustrating to your employees so it is very important to choose a solution that combine both UX and UI effectively.
You will find here Frequently Asked Questions about digital workplace with all the answers in one place.